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When you do a File > Export for system log, as described in this article https://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2005715 , what all is exported?
And, is this log info at all helpful if the VM is only frozen within the OS, such as an application installed within the Windows VM that is using up all OS resources and causing to hang?
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