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Error transferring to GLOBAL-HQ-COM.MAIL.EO.OUTLOOK.COM; SMTP Protocol Returned a Permanent Error 554 Infected

Posted on 2016-09-27
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Last Modified: 2016-09-27
Domino have few dead emails which failed to route.
Has any one seen this message and can provide a step to fix this?

Failure Reason:      Error transferring to GLOBAL-HQ-COM.MAIL.EO.OUTLOOK.COM; SMTP Protocol Returned a Permanent Error 554 Infected.
Dead Failure Reason:      Error transferring to GLOBAL-HQL-COM.MAIL.EO.OUTLOOK.COM; SMTP Protocol Returned a Permanent Error 554 Infected.
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Question by:PavanPA
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Accepted Solution

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Dr. Klahn earned 500 total points
ID: 41817313
This error is generated at the SMTP receiving site.  It is a permanent error (500 class) returned when the receiver's virus scanner detects an infection in the incoming message.  F-Secure Internet Gatekeeper is one such product that pre-scans incoming emails.

The fix for the sender is to remove the infected item from the email, then send again.
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Author Closing Comment

by:PavanPA
ID: 41817317
Thank you so much Dr.Klahn... thanks for a quick response again...
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Author Comment

by:PavanPA
ID: 41817363
Dr.Klahn,

A few questions here,

1. How did you know its F-Secure which declined this email?
2. Do we have a list of class 500 error  by any chance..

Just wanted to learn a bit more on the answer you shared :)
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Expert Comment

by:Dr. Klahn
ID: 41817370
After Googling for "554 Infected", with very few applicable results, it developed that F-Secure is the antivirus most commonly mentioned which returns this particular error.

Here's a link to a list of SMTP error codes.  Note that as far as the SMTP sender and receiver are concerned, it's the error code that matters; the text accompanying it is meaningless to the sender and receiver, and is there only for human use.  It is perfectly legal, for example, for an SMTP receiver to reject an email with "554 I don't like the color of your hat."
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Author Comment

by:PavanPA
ID: 41817384
Thanks a lot for the link and explanation :)
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