Solved

Joomla Website Malfunction

Posted on 2016-09-27
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116 Views
Last Modified: 2016-11-09
Hello Experts,

I have created a website that appears to hang whenever I go to the main page. Its hard to describe the error so I have created a link to a video showing the error. You notice in the video where there is a round circle that keeps on going round.

You will also notice the caption 'Expert Instructors', however I don't know how to locate it on my site and delete it.

As you will probably notice, I'm a novice to website design, so any help to improve my site will be greatly appreciated.

The following is link highlighting the problem

https://drive.google.com/file/d/0B8XiduQXnsSFZTEySjNDLWpyeFE/view?usp=sharing

The link to my site is www.keylooplabs.com

Regards

cpatte7372
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Comment
Question by:Member_2_7966113
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9 Comments
 
LVL 25

Expert Comment

by:lenamtl
ID: 41818885
Hi do you still need help? it's look like it's fixed...

Usually when loading appear it's mean it's looking for something that is not found or the item is heavy so long to load.

You can check with Chrome dev tool right click / inspect
 to see if there is any errors.
0
 

Author Comment

by:Member_2_7966113
ID: 41820055
Hi Lenamtl

I thought the problem had gone away. I now realise the problem comes back whenever someone is logged into the site.

Can you help?

Cheers
0
 

Author Comment

by:Member_2_7966113
ID: 41820101
Hi Lenamtl,

Can you let me know how to track down the page which says 'Expert Instructors'?
0
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Author Comment

by:Member_2_7966113
ID: 41820154
Hello Experts,

I'm not sure what I've done, but now I'm not able to login to my own website when using firebox, and whenever I attempt to logout I get the following garbage appearing on the screen.
login.png
0
 

Author Comment

by:Member_2_7966113
ID: 41820157
Hi Experts,

If someone is willing to help me I will give you an admin account that you can use to login and check it out.

Cheers
0
 
LVL 25

Accepted Solution

by:
lenamtl earned 500 total points
ID: 41820673
Hi,

It's look like you have an issue with the template, this happen often because
Joomla template are hard to create and this usually cause a tons of issues.

This can very long to track all problems.

Even Joomla expert will prefer to buy premium theme as they save a lot of time and the result is very professional. https://themeforest.net/category/cms-themes/joomla

So for now, I suggest you to use default template to check if you have the same problems when logged in.
If you still have the problem with the default (not modified) theme then it may come from a module or extension.
So you can disabled all of them and enable one at the time to find the culprit.
Make sure extension and modules are compatible with the Joomla version.

Premium theme are also good to learn as you can check the code :)

Always do a full backup files and template prior doing anything.
0
 
LVL 25

Expert Comment

by:lenamtl
ID: 41876530
Hi,

Member_2_7966113 say
Thank very much
but have selected his own comment... which is the thank you
0

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