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Connecting APC UPS 2200 via serial port

Posted on 2016-09-27
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Last Modified: 2016-09-27
I am trying to access the management interface for a APC UPS using the serial port.
I used both the serial and USB cables which came with the UPS.
I ordered two of these UPS, I connected one to Server 2008 R2 machine and the other to a Windows 7 PC.

In both cases, they are visible from the Device Manager.
Under Batteries, it is listed as  "APC UPS"
Under Human Interface Devices, it is listed as "American Power Conversion USB UPS"

I then try to connect using Putty with the following settings:

Baud: 9600
Data Bits: 8
Parity: None
Stop bits: 1
Flow Control:    None

I reach a black terminal windows with a blinking green cursor but I cannot do anything.
Pressing Enter or any other keys does nothing.
I've also tried changing the Baud to 2400 and the other available Flow Control settings with no luck.

Downloaded another emulation program called SecureCRT but still have the same screen.


What else could I check? Any other configuration options or software which may fix the problem?
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Question by:SeeDk
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pgm554 earned 500 total points
ID: 41818067
Those ports are not usable for anything but the APC Powerchute utilities which are windows based.

To use ptty or whatever requires the APC network management card for configuration,and even then it's just easier to use web interface.
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by:SeeDk
ID: 41818114
Ok, I had heard Putty could be usable but I guess not.
So there are three Windows utilities.
Windows Agent, Windows Server and Windows Console.

Windows Agent must be the one to install, but it freezes at "Checking for UPS on COM1".

COM1 is the only serial port on this PC and I've configured it with the settings suggested by APC:

http://www.apc.com/us/en/faqs/FA163608/
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Author Comment

by:SeeDk
ID: 41818167
Nevermind, I was able to get it working. Rebooted the PC, rechecked the COM settings and re-ran the install.
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