troubleshooting Question

Office 365 Spam Filtering

Avatar of tnorman
tnorman asked on
Microsoft 365
6 Comments2 Solutions136 ViewsLast Modified:
Hello Everyone,

I am asking this question just to make sure that all bases are covered.

I have a client who has been in regular communication with a customer via email. One or two emails (out of dozens) haven't arrived. We look in the message tracking logs, do a variety of searches, and these emails do not appear in any log. Nothing in Quarantine, Junk Folder, anything.

If a message was received by the O365 servers and was blocked for any reason, shouldn't that show up in the log detailing why?
Is there some kind of 'perimeter' filter that may have blocked a message prior to it getting to a place where it shows up in my clients O365 logs?

The customer received no NDR, and when they resent (i.e. forwarded from their Sent Items) it did appear at my client.

The customer is at home and uses the email address supplied by her (big) ISP. Troubleshooting on that end is limited.

There isn't an issue with attachment size (one email had attachments, the other did not). The only thing that was a bit off was that it was a long email chain of a lot of replies back and forth. And, if it matters, there was some (very slight) language in the email.

Am I missing something here I don't know about O365?
ASKER CERTIFIED SOLUTION
Join our community to see this answer!
Unlock 2 Answers and 6 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 2 Answers and 6 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros