Avatar of Intelli-Seeker
Intelli-Seeker
Flag for United States of America asked on

Is there a way to hide the "Display name" on an outbound email from Microsoft Exchange 2010 or later?

We have an Active Directory network 'user' account which runs certain services on one of our servers.  The application and service running via the AD account need to connect to Microsoft Exchange via a specific email account, so we connected the two in Microsoft Exchange.  Unfortunately the result is that the emails sent now contain the display name of the AD account together with the email address in the "from" like this:

AccountDisplayName emailaddress@domain.com

we would like it to just present itself as:

emailaddress@domain.com

How can we accomplish this?
Email ServersEmail SoftwareExchange

Avatar of undefined
Last Comment
Intelli-Seeker

8/22/2022 - Mon
Ivan

Hi,

I guess that would involve email address rewrite, (SMTP Header Rewriting) which is a capability of Exchange Edge role. Not shure if it can be done with out it.

Helpful link: https://technet.microsoft.com/en-us/library/bb123966(v=exchg.141).aspx

That is the only thing that comes to my mind atm :)

Regards,
Ivan.
ASKER CERTIFIED SOLUTION
Akhater

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
GET A PERSONALIZED SOLUTION
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.
Intelli-Seeker

ASKER
Ivan, thanks for your suggestion, but we're definitely not interested in building an edge server at this time.

Akhater, Thank you for your suggestions as well.  This is in regard to an email that is being sent to external recipients.
  We can't do the anonymous email origination, as we need the mailbox to receive the replies.
  I'll look into your suggestions and see how they might fit in to our setup.

Thanks again!
Akhater

you don't need to remove the AD account you can keep it and it can still receive emails, just make the application not use authentication when connecting to exchange and allow relaying to the IP address of this app on exchange
This is the best money I have ever spent. I cannot not tell you how many times these folks have saved my bacon. I learn so much from the contributors.
rwheeler23
Intelli-Seeker

ASKER
Akhater, that would be great, and is how I normally send other system alert emails, but... unfortunately I don't control how the application speaks to exchange... it is a "packaged system" of which this email feature is a component.
Akhater

sorry then :(
Akhater

by the way did you try to simply leave the display name in AD empty ?
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
SOLUTION
Todd Nelson

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
Intelli-Seeker

ASKER
Akhater, Todd,
I tried removing the display name from the account last night.  Oddly enough, now the recipient no longer sees the email address in the friendly display area, all they see is the display name that I deleted?!

I just input an alternative display name - we'll see how that behaves.
Intelli-Seeker

ASKER
Adding an alternative name to the "display name" ended up working without breaking or disrupting the application.  Thanks for the assist!
Intelli-Seeker

ASKER
Thanks everyone for your help.
Experts Exchange has (a) saved my job multiple times, (b) saved me hours, days, and even weeks of work, and often (c) makes me look like a superhero! This place is MAGIC!
Walt Forbes