troubleshooting Question

Problems Opening Office Dcouments

Avatar of Leverage IT Consulting
Leverage IT Consulting asked on
Microsoft OfficeWindows 7
13 Comments1 Solution78 ViewsLast Modified:
Recently we upgrade a domain and ever since then I have one user who cannot open Office Documents either locally or on the network. Word or Excel (Office 2016 32 bit) will freeze on Starting or we get an error message that the file is in use by that user. Here is what we have tried so far:

Windows 7 64 Bit OS
Running a repair install
Uninstalling Office via
Scanning for viruses
Running SFC /Scannow (no errors)
Removing the system from the domain and rejoining it
Adding local user to Local Admin group
Testing from another login same results
Opening the file on a different system (and it opens)
Calling Microsoft Support and they could not figure it out

Any other ideas would be welcomed and appreciated
Quid, Me Anxius Sum? Illegitimi non carborundum.

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 13 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 13 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros