troubleshooting Question

Problems Opening Office Dcouments

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Leverage IT Consulting asked on
Microsoft OfficeWindows 7
13 Comments1 Solution78 ViewsLast Modified:
Recently we upgrade a domain and ever since then I have one user who cannot open Office Documents either locally or on the network. Word or Excel (Office 2016 32 bit) will freeze on Starting or we get an error message that the file is in use by that user. Here is what we have tried so far:

Windows 7 64 Bit OS
Running a repair install
Uninstalling Office via https://support.office.com/en-us/article/Uninstall-Office-2016-Office-2013-or-Office-365-from-a-PC-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8?ui=en-US&rs=en-US&ad=US
Reinstalling
Scanning for viruses
Running SFC /Scannow (no errors)
Removing the system from the domain and rejoining it
Adding local user to Local Admin group
Testing from another login same results
Opening the file on a different system (and it opens)
Calling Microsoft Support and they could not figure it out

Any other ideas would be welcomed and appreciated
ASKER CERTIFIED SOLUTION
dbrunton
Quid, Me Anxius Sum? Illegitimi non carborundum.

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