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Problems Opening Office Dcouments

Recently we upgrade a domain and ever since then I have one user who cannot open Office Documents either locally or on the network. Word or Excel (Office 2016 32 bit) will freeze on Starting or we get an error message that the file is in use by that user. Here is what we have tried so far:

Windows 7 64 Bit OS
Running a repair install
Uninstalling Office via https://support.office.com/en-us/article/Uninstall-Office-2016-Office-2013-or-Office-365-from-a-PC-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8?ui=en-US&rs=en-US&ad=US
Reinstalling
Scanning for viruses
Running SFC /Scannow (no errors)
Removing the system from the domain and rejoining it
Adding local user to Local Admin group
Testing from another login same results
Opening the file on a different system (and it opens)
Calling Microsoft Support and they could not figure it out

Any other ideas would be welcomed and appreciated
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Leverage IT Consulting
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Leverage IT Consulting
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1 Solution
 
HypercubeTechCommented:
Check the addins and trusted sources.
File - options - trust center - settings - protected view.. uncheck them all and close and try again
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Leverage IT ConsultingAuthor Commented:
We did that already and did not help
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HypercubeTechCommented:
What if you create a document and save it, can you reopen?
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Leverage IT ConsultingAuthor Commented:
Did that and we were able to open new documents not nothing already created
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HypercubeTechCommented:
Thats all I can think of.. I'm sure you deleted the ~ temp file.
Other than that you'll probably have to format the machine.. good luck!
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Leverage IT ConsultingAuthor Commented:
That's what I told my manager but he wanted me to run it by in here... I'll keep an eye on any other posting... thx!!!
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bigeven2002Commented:
If I may, if you login as a different user on the same computer, will the office files open?  If so, then login as the original user, go to the directory below:

%appdata%\microsoft
Go to the excel subfolder, delete everything in that folder except the startup folder.

Go back a level then go to the templates folder, delete normal.dotm.

Go back a level again, go to the Word subdolder, delete the files within to the recycle bin except the startup folder.

Afterwards, start word and excel by themselves.  If you haven't already, go to file > options > addins and verify nothing is listed under disabled items.  Then close both word and excel.  Now try open the files to see if that works.
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Leverage IT ConsultingAuthor Commented:
That solution did not work either... thx
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bigeven2002Commented:
I see ok thanks for the update.  Are these files being opened from a network location?  What if you try copying to the local desktop and open from there?
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jdmailnyCommented:
What I would do is the following
1. Delete all temp files and folders on your workstation and server, these products sometimes use these areas to load and then load again functions that do not release itself.
2. The other thing I would do is create a short cut on your desktop to the drive you store these documents, then try pulling your document from there,
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dbruntonCommented:
Create another profile for that user and see if that works.

If it does then copy all of that user's files across from that profile to the new profile.  Retest and see if the problem goes away.
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Leverage IT ConsultingAuthor Commented:
Thank you dbrunton... that worked like a charm!!!
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dbruntonCommented:
This solution seems to have worked according to the questioner's next comment below.

If no one seems to have objections I'll claim the points.
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