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iOS soft keyboard disabled by bluetooth HID device

Posted on 2016-09-27
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Last Modified: 2016-11-09
we are connecting a Zebra RFD8500 (RFID reader) via bluetooth to iOS devices and the device is locking out the onscreen keyboard in Chrome and Safari.  anyone have a work around?  is there a thrid party keyboard app that would work with Safari while the 'standard" keyboard is locked out?
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Question by:bensonwalker
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7 Comments
 
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Expert Comment

by:Kyle Santos
ID: 41820286
Zebra appears to have an app for iOS devices.
https://itunes.apple.com/us/app/zebra-rfid/id996761433?mt=8
Give this a try to see if it has a setting that will prevent keyboard from being disabled, and let me know if you have any questions.
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by:bensonwalker
ID: 41825558
no luck yet. trying to get just a standard browser (Safari, Chrome) to work.  if you have a native app the keyboard isn't disabled.  have a conversation going with zebra - they are trying to come up with a workaround too
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Expert Comment

by:Kyle Santos
ID: 41826785
OK.  Keep us updated as we're curious what they tell you!
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bensonwalker earned 500 total points (awarded by participants)
ID: 41847059
(2) things.  1) Zebra has acknowledged this is a problem and plans to release a patch fix in December.  2) as a short term workaround - the bluetooth button on the side can be programmed using the Zebra Scan-123 Utiity to disconnect and not reconnect until an attempted scan is made........which works OK for us - not the ultimate - but hopefully we will see the fix in December.
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Expert Comment

by:Kyle Santos
ID: 41847224
Hey that is great that they at least gave you a timetable of a fix!  If you're done with this question you should accept your own comment as the best solution and officially close the question. :)
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by:bensonwalker
ID: 41854333
(nothing to say)
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