Will Schmidt
asked on
Need to get into my gmail account
A customer came in saying that he had forgotten his gmail password and wanted me to help him reset it, so we went to gmail and through the process we had google send a code to his phone. But when we put the code in it takes us to a page that says: "not logged in" and the only thing to select is "continue" and when we select that we go back to the page to put in his email and password.
How can he get back into his gmail account?
How can he get back into his gmail account?
SOLUTION
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ASKER
The customer came back this morning. We tried it again and it went through fine. I suspect that the problem was with the google servers as we triple checked the code numbers. But anyway, it worked this morning, so that is all that matters
Thank you all for your help
Thank you all for your help
ASKER