Solved

Need to get into my gmail account

Posted on 2016-09-27
4
94 Views
Last Modified: 2016-09-28
A customer came in saying that he had forgotten his gmail password and wanted me to help him reset it, so we went to gmail and through the process we had google send a code to his phone.  But when we put the code in it takes us to a page that says: "not logged in" and the only thing to select is "continue" and when we select that we go back to the page to put in his email and password.
How can he get back into his gmail account?
0
Comment
Question by:beemmer
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 29

Assisted Solution

by:Pawan Kumar
Pawan Kumar earned 250 total points
ID: 41818998
Seems like code he entered is incorrect. try once more or get reset on another email address and then try
0
 
LVL 52

Accepted Solution

by:
Ryan Chong earned 250 total points
ID: 41819082
try follow the steps for reset password:

Account support
https://accounts.google.com/ForgotPasswd

you may follow the wizard for other options for resolution:

Problems signing in to your account
https://support.google.com/accounts/troubleshooter/2402620?p=ar_other_problems&rd=1
0
 

Author Comment

by:beemmer
ID: 41820394
The customer came back this morning.  We tried it again and it went right on through.    Don't really know what the problem was yesterday as we were making sure that the code was correct.   But at least he was able to get into his email.
0
 

Author Closing Comment

by:beemmer
ID: 41820545
The customer came back this morning.  We tried it again and it went through fine.  I suspect that the problem was with the google servers as we triple checked the code numbers.  But anyway, it worked this morning, so that is all that matters
Thank you all for your help
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Email signatures have numerous marketing benefits. Here are 8 top reasons to turn your email signature into a marketing channel.
Read this checklist to learn more about the 15 things you should never include in an email signature.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question