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Problem with LogMein. Cannot connect to desktop sharing host.

Posted on 2016-09-28
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Last Modified: 2016-10-07
Software - LogMein  4.1.0.8438 . Host and Client Computers - Windows 7 Pro SP1.

Browsers Used - IE 11, Chrome,  Firefox

Preferences: Disable Wallpaper is checked;  Use Display Accelerator is Unchecked.  No Proxy Server is involved.

The invitation is sent using  options - I will send the invitation myself; then - Use in an invitation sent with my email client.

The recipient receives the link as expected but when they click on  the link it takes them to the Welcome page   -the Continue button is then clicked which briefly displays a Connecting message before the screen turns blank and remains in this state.

When the LogMein control panel is viewed The Connection and Event Monitor shows the recipient successfully connected.

Is there something I have overlooked?

Thanks for any help given in advance
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Question by:rabpwh1000
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Maclean earned 2000 total points
ID: 41819374
In device manager click show hidden devices, and under graphic adapters uninstall the Logmein mirror or display driver.
From memory (Been a few years) the mirror driver could cause symptoms such as these. But usually I just contacted LogMein support who would provide a solution most cases.
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