troubleshooting Question

Problem with LogMein. Cannot connect to desktop sharing host.

Avatar of rabpwh1000
rabpwh1000 asked on
NetworkingSoftware
1 Comment1 Solution189 ViewsLast Modified:
Software - LogMein  4.1.0.8438 . Host and Client Computers - Windows 7 Pro SP1.

Browsers Used - IE 11, Chrome,  Firefox

Preferences: Disable Wallpaper is checked;  Use Display Accelerator is Unchecked.  No Proxy Server is involved.

The invitation is sent using  options - I will send the invitation myself; then - Use in an invitation sent with my email client.

The recipient receives the link as expected but when they click on  the link it takes them to the Welcome page   -the Continue button is then clicked which briefly displays a Connecting message before the screen turns blank and remains in this state.

When the LogMein control panel is viewed The Connection and Event Monitor shows the recipient successfully connected.

Is there something I have overlooked?

Thanks for any help given in advance
ASKER CERTIFIED SOLUTION
Maclean
System Engineer

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 1 Comment.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 1 Comment.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros