Problem with LogMein. Cannot connect to desktop sharing host.
Posted on 2016-09-28
Software - LogMein 22.214.171.12438 . Host and Client Computers - Windows 7 Pro SP1.
Browsers Used - IE 11, Chrome, Firefox
Preferences: Disable Wallpaper is checked; Use Display Accelerator is Unchecked. No Proxy Server is involved.
The invitation is sent using options - I will send the invitation myself; then - Use in an invitation sent with my email client.
The recipient receives the link as expected but when they click on the link it takes them to the Welcome page -the Continue button is then clicked which briefly displays a Connecting message before the screen turns blank and remains in this state.
When the LogMein control panel is viewed The Connection and Event Monitor shows the recipient successfully connected.
Is there something I have overlooked?
Thanks for any help given in advance