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Email Delivery Failed to Recipient

Posted on 2016-09-28
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Last Modified: 2016-10-17
While sending emails from my windows application how can i check if the email is delivered to the recipient or not?
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Question by:Sudhanshum
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6 Comments
 
LVL 98

Expert Comment

by:John Hurst
ID: 41819535
Outlook has a "request read receipt" feature. Have you tried using that?
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LVL 17

Assisted Solution

by:Ivan
Ivan earned 1000 total points (awarded by participants)
ID: 41819539
Hi,

is email delivered to local recipient, inside of your organization? If so, then you can use message tracking.

You did not write what Exchange is it, but here is a command (for Exchange 2013) that will list you what has happened with email send to recipient user@domain.com in past 1h.

Get-MessageTrackingLog -Recipient user@domain.com -Start (Get-Date).AddHours(-1)

There are a lot of combination for this command, so if you need more specific it can be customized.
But, this will give you information if message has been received.

Regards,
Ivan.
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LVL 98

Assisted Solution

by:John Hurst
John Hurst earned 1000 total points (awarded by participants)
ID: 41819542
Also, you cannot (so far as I know) conclusively know if the mail was delivered. Some of us delete mail without using Outlook.

So if you think your email is going to the recipient's spam folder, you need to send out a simple text subscription email asking the recipient to whitelist your email address. Some people may not even get your HTML list email and may never know.
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Author Comment

by:Sudhanshum
ID: 41819579
Hey John thanks for your reply but read receipt works when the user reads the mail i guess and here in my case my the email has bounced back because -
1. The recipient's e-mail address was not found in the recipient's e-mail system.
2. The email account that you tried to reach is disabled.
So for such cases cant i get to know if the delivery is failed after it has been sent out from my server?

And Ivan i guess its Microsoft Exchange.
Basically i am sending out mails through windows application to people all over the web using vb.net
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LVL 98

Accepted Solution

by:
John Hurst earned 1000 total points (awarded by participants)
ID: 41819656
For the message you posted here, the issue is not your system. The issue is with the receiving system. There could be no address (as the message says) or it could have been rejected (recipient's spam filter).  The receiver must fix the issue by whitelisting your sending address. The intermediary systems (which just pass the mail) are not the issue here.
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