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Windows Update-Important Update Restart Loop

Posted on 2016-09-28
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Last Modified: 2016-11-04
Windows Update PromptI have a Win7/64Bit workstation that is not installing the latest IE11 update, which is causing some webpage display issues. I checked windows update, it is displaying the image below/attached. "Restart your computer to install important updates" However, I have restarted numerous times to no avail. From what I have gathered, this is known issue.

I have also tried running the update fix found here: https://support.microsoft.com/en-us/kb/971058 with no success. I found a solution here https://www.sysnative.com/forums/windows-update/6225-restart-your-computer-install-important-updates-infinite-loop.html but I am always skeptical of making registry changes.

I was wondering if anyone has experience with this issue and could offer some assistance. I did find one previous post from July this year, but I don't see any follow up as to how it was resolved.

Thank you in advance for you the help.
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Question by:lmfs
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Expert Comment

by:Ray Zuchowski
ID: 41819853
I had the same issue , but it was on probably 200 + laptops. My issue was a little different, it would just hang at the login screen saying installing updates.I never could figure out what the cause was, but the only logic was a windows update hit and got corrupted. Since a boat load of updates hit at once, I couldn't troubleshoot which one of the updates caused it.  For this reason, I put up my own WSUS server to screen updates on my network so nothing like that would happen again. My advice would be try a system restore point to roll back or if there is nothing of value on the pc then reload windows. If you need to backup all your data you can remove the hard drive and put it in a desktop as a secondary drive, pull all the info off it and put it on a thumb nail key.  Hope it works out for you.

Cheers
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Expert Comment

by:Hector2016
ID: 41821604
Agree with Ray's advice: Try a system restore to some previous date Windows system state. If this isn't possible then re-install Windows.

If you want to know what is wrong, before doing the re-installation or the system restore, you could try to use some Windows commands like:
sfc /scannow

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or
dism /online /cleanup-image /checkhealth

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These commands will verify the Windows Components Store for corruption and automatically try to fix any inconsistency founded.

You can also take a look at the Windows Update log file and seek for lines with the words ERROR and  WARNING.
%WinDir%\WindowsUpdate.log

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lmfs earned 0 total points
ID: 41828562
Thank you for all of the replies, I figured out what was going on. We have a Group Policy setup for Windows Update. We install all of our Windows updates incrementally through our remote assistance software.

I ran updates for the machine in question and verified installation via installed updates. The latest IE11 update I needed installed properly. The "Restart Now" screen still shows, despite the updates being installed correctly. Windows Update does not see the group policy/remote deployment arrangement.
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Expert Comment

by:LeeTutor
ID: 41873650
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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