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Skype for Business Basic issues

Hi,

I am having an issue with a Microsoft Surface book running Windows 10 64 bit OS. Before the 1607 (Anniversary Update ) was installed on this device, Skype for business basic 32 bit would load correctly and the user was able to utilize the program regularly. After the update was installed , Skype for business basic 32 bit would hang after a restart and the user cannot log-in to the app. I have removed Skype with Geek uninstaller and re-installed with no avail. The app has been uninstalled at least 3 different times and we experience the same issue after every re-install. User is currently running Office 2010 32 bit. Any help would be appreciated!
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Johnard Owens
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Johnard Owens
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1 Solution
 
Johnard OwensAuthor Commented:
Thanks Kyu, it seems the issue was fixed by running Skype for business in windows 8.1 compatibility mode. After the 1607 Windows 10 update was applied, Skype for business would not load. After running Skype in compatibility mode, it seems to work.
Thanks for the reply
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Kyu LapizRemote Support/Tech SupportCommented:
Hi Johnard,

I'm making a follow up. Is your Skype running properly now?

Let me know if you still need help. Thanks!
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Kyu LapizRemote Support/Tech SupportCommented:
Cancelling request. Made a follow to the author. Waiting for response.
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Johnard OwensAuthor Commented:
Yes, thank you. I was having the issue after the 1607 update for Windows 10. I ran the program in Windows 8 compatibility mode and haven't experienced any issues in the past month or so.
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Kyu LapizRemote Support/Tech SupportCommented:
Hi Johnard,

That's really good to hear. Glad the issue is fixed now.
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