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Skype for Business Basic issues

Posted on 2016-09-28
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Last Modified: 2016-11-10
Hi,

I am having an issue with a Microsoft Surface book running Windows 10 64 bit OS. Before the 1607 (Anniversary Update ) was installed on this device, Skype for business basic 32 bit would load correctly and the user was able to utilize the program regularly. After the update was installed , Skype for business basic 32 bit would hang after a restart and the user cannot log-in to the app. I have removed Skype with Geek uninstaller and re-installed with no avail. The app has been uninstalled at least 3 different times and we experience the same issue after every re-install. User is currently running Office 2010 32 bit. Any help would be appreciated!
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Question by:Johnard Owens
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Expert Comment

by:Kyu Lapiz
ID: 41845370
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Johnard Owens earned 0 total points
ID: 41850207
Thanks Kyu, it seems the issue was fixed by running Skype for business in windows 8.1 compatibility mode. After the 1607 Windows 10 update was applied, Skype for business would not load. After running Skype in compatibility mode, it seems to work.
Thanks for the reply
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Expert Comment

by:Kyu Lapiz
ID: 41872347
Hi Johnard,

I'm making a follow up. Is your Skype running properly now?

Let me know if you still need help. Thanks!
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Expert Comment

by:Kyu Lapiz
ID: 41872350
Cancelling request. Made a follow to the author. Waiting for response.
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Author Comment

by:Johnard Owens
ID: 41872355
Yes, thank you. I was having the issue after the 1607 update for Windows 10. I ran the program in Windows 8 compatibility mode and haven't experienced any issues in the past month or so.
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Expert Comment

by:Kyu Lapiz
ID: 41872359
Hi Johnard,

That's really good to hear. Glad the issue is fixed now.
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