Johnard Owens
asked on
Skype for Business Basic issues
Hi,
I am having an issue with a Microsoft Surface book running Windows 10 64 bit OS. Before the 1607 (Anniversary Update ) was installed on this device, Skype for business basic 32 bit would load correctly and the user was able to utilize the program regularly. After the update was installed , Skype for business basic 32 bit would hang after a restart and the user cannot log-in to the app. I have removed Skype with Geek uninstaller and re-installed with no avail. The app has been uninstalled at least 3 different times and we experience the same issue after every re-install. User is currently running Office 2010 32 bit. Any help would be appreciated!
I am having an issue with a Microsoft Surface book running Windows 10 64 bit OS. Before the 1607 (Anniversary Update ) was installed on this device, Skype for business basic 32 bit would load correctly and the user was able to utilize the program regularly. After the update was installed , Skype for business basic 32 bit would hang after a restart and the user cannot log-in to the app. I have removed Skype with Geek uninstaller and re-installed with no avail. The app has been uninstalled at least 3 different times and we experience the same issue after every re-install. User is currently running Office 2010 32 bit. Any help would be appreciated!
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Hi Johnard,
I'm making a follow up. Is your Skype running properly now?
Let me know if you still need help. Thanks!
I'm making a follow up. Is your Skype running properly now?
Let me know if you still need help. Thanks!
Cancelling request. Made a follow to the author. Waiting for response.
ASKER
Yes, thank you. I was having the issue after the 1607 update for Windows 10. I ran the program in Windows 8 compatibility mode and haven't experienced any issues in the past month or so.
Hi Johnard,
That's really good to hear. Glad the issue is fixed now.
That's really good to hear. Glad the issue is fixed now.
Please feel free to check the links below related to this issue. Let me know if these help.
https://support.microsoft.com/en-ph/kb/2541980
https://support.office.com/en-us/article/Troubleshoot-Lync-Online-sign-in-errors-ee79d4f4-dad2-4ddb-9a1f-1b886cabd4c1?CorrelationId=93e80d64-8d9d-4697-b20a-3225e64a68b4&ui=en-US&rs=en-001&ad=US&ocmsassetID=HA102758577