Solved

Skype for Business Basic issues

Posted on 2016-09-28
8
28 Views
Last Modified: 2016-11-10
Hi,

I am having an issue with a Microsoft Surface book running Windows 10 64 bit OS. Before the 1607 (Anniversary Update ) was installed on this device, Skype for business basic 32 bit would load correctly and the user was able to utilize the program regularly. After the update was installed , Skype for business basic 32 bit would hang after a restart and the user cannot log-in to the app. I have removed Skype with Geek uninstaller and re-installed with no avail. The app has been uninstalled at least 3 different times and we experience the same issue after every re-install. User is currently running Office 2010 32 bit. Any help would be appreciated!
0
Comment
Question by:Johnard Owens
  • 4
  • 2
8 Comments
 
LVL 3

Expert Comment

by:Kyu Lapiz
ID: 41845370
0
 

Accepted Solution

by:
Johnard Owens earned 0 total points
ID: 41850207
Thanks Kyu, it seems the issue was fixed by running Skype for business in windows 8.1 compatibility mode. After the 1607 Windows 10 update was applied, Skype for business would not load. After running Skype in compatibility mode, it seems to work.
Thanks for the reply
0
 
LVL 3

Expert Comment

by:Kyu Lapiz
ID: 41872347
Hi Johnard,

I'm making a follow up. Is your Skype running properly now?

Let me know if you still need help. Thanks!
0
Space-Age Communications Transitions to DevOps

ViaSat, a global provider of satellite and wireless communications, securely connects businesses, governments, and organizations to the Internet. Learn how ViaSat’s Network Solutions Engineer, drove the transition from a traditional network support to a DevOps-centric model.

 
LVL 3

Expert Comment

by:Kyu Lapiz
ID: 41872350
Cancelling request. Made a follow to the author. Waiting for response.
0
 

Author Comment

by:Johnard Owens
ID: 41872355
Yes, thank you. I was having the issue after the 1607 update for Windows 10. I ran the program in Windows 8 compatibility mode and haven't experienced any issues in the past month or so.
0
 
LVL 3

Expert Comment

by:Kyu Lapiz
ID: 41872359
Hi Johnard,

That's really good to hear. Glad the issue is fixed now.
0

Featured Post

NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Article by: Ahmedn1
Introduction Some developers today tend to use Skypekit in their applications to make it more interactive with the user. Skype API is very awesome indeed but the problem is it is only available in C++, Java and Python. I can't understand why Micr…
Let Bitmoji into your life. Now is the time to learn a new language of smartphone messaging with this brief introduction.
The goal of the tutorial is to teach the user how to instant message and make a video call in Skype.
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …

828 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question