Solved

Dell Return Laptop ( Proofreading please)

Posted on 2016-09-28
2
20 Views
Last Modified: 2016-11-22
Can someone please proofread this email please, Thank  you.

Good Morning xxxx
,
I have very good news for you. I spoke with the xxx Account Manager this morning, I explained that while we were waiting for the ordered laptop to arrive you purchased a new laptop on your own. I explained that when  I received your laptop on Monday September 26th (two days earlier that what we were expecting it to arrive) I set it up for first time use, and I called you to schedule  the  delivery, you didn’t want it anymore due to the fact that in the meanwhile you had already purchased another one.

The xxxx Account Manager told me that they would take your laptop back and wave the restocking fees. They asked me to factory restore your laptop before shipping it back to them, this will take about one hour and I will be more than happy to do it free of charge and as a courtesy to you.

Dell said that it will take approximately 40 days to for the refund process to be completed. As soon as  I receive the refund from xxxx I will be able to cut the check to you too. The check will be cut for the amount of $841.00.

A charge will be apply in the amount of $ 240.00 for setting up your laptop as we agreed.

The amount you paid was $1,081.00 for the xxxxx Inspiron 5000 Series Intel 13”and included the antivirus $ 49.00 and the setup fee $ 240.00 ($ 1,081.00-240.00= $ 841.00)
 
These are the details about the charge for setting the Laptop up for you:

•      Creating a Anne Metcalf Profile and setting up a generic password
•      Installation of all Microsoft Security updates
•      Installation of the Norton Antivirus and updates
•      Removal of the trial software
•      Installation of Adobe Reader and Java
•      Installation of Chrome browser

Please approve via email what I have just mentioned in this email and I will start the process of returning the laptop as soon as I receive your written approval

Thank you.
0
Comment
Question by:Italiabella
2 Comments
 
LVL 11

Accepted Solution

by:
loftyworm earned 500 total points
ID: 41820234
A charge will be apply in the amount of $ 240.00 for setting up your laptop as we agreed.
Should be
A charge will be applied in the amount of $ 240.00 for setting up your laptop as we agreed.
0
 

Author Comment

by:Italiabella
ID: 41820474
Thank you.
0

Featured Post

Better Security Awareness With Threat Intelligence

See how one of the leading financial services organizations uses Recorded Future as part of a holistic threat intelligence program to promote security awareness and proactively and efficiently identify threats.

Join & Write a Comment

Suggested Solutions

The correct use of language can be quite difficult and learning all its intricacies can take several years. Business and technical writing is not widely known for its adherence to proper English. As a result, communication with customers or end u…
In this step by step tutorial with screenshots, we will show you HOW TO: Enable SSH Remote Access on a VMware vSphere Hypervisor 6.5 (ESXi 6.5). This is important if you need to enable SSH remote access for additional troubleshooting of the ESXi hos…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now