Dell Return Laptop ( Proofreading please)
Posted on 2016-09-28
Can someone please proofread this email please, Thank you.
Good Morning xxxx
I have very good news for you. I spoke with the xxx Account Manager this morning, I explained that while we were waiting for the ordered laptop to arrive you purchased a new laptop on your own. I explained that when I received your laptop on Monday September 26th (two days earlier that what we were expecting it to arrive) I set it up for first time use, and I called you to schedule the delivery, you didn’t want it anymore due to the fact that in the meanwhile you had already purchased another one.
The xxxx Account Manager told me that they would take your laptop back and wave the restocking fees. They asked me to factory restore your laptop before shipping it back to them, this will take about one hour and I will be more than happy to do it free of charge and as a courtesy to you.
Dell said that it will take approximately 40 days to for the refund process to be completed. As soon as I receive the refund from xxxx I will be able to cut the check to you too. The check will be cut for the amount of $841.00.
A charge will be apply in the amount of $ 240.00 for setting up your laptop as we agreed.
The amount you paid was $1,081.00 for the xxxxx Inspiron 5000 Series Intel 13”and included the antivirus $ 49.00 and the setup fee $ 240.00 ($ 1,081.00-240.00= $ 841.00)
These are the details about the charge for setting the Laptop up for you:
• Creating a Anne Metcalf Profile and setting up a generic password
• Installation of all Microsoft Security updates
• Installation of the Norton Antivirus and updates
• Removal of the trial software
• Installation of Adobe Reader and Java
• Installation of Chrome browser
Please approve via email what I have just mentioned in this email and I will start the process of returning the laptop as soon as I receive your written approval