Solved

Outlook 2016 Prompting for Credentials

Posted on 2016-09-28
4
79 Views
Last Modified: 2016-10-07
We have a user that started being prompted for his credentials the other day every time he launches Outlook 2016. Typically, that seems to occur if the user is locked out or has an expired password, neither is the case here. In the credentials window, I can click on Cancel and then Outlook displays the Needs Password in the lower right corner. If I just double-click on Needs Password, it connects to Exchange. I've looked in Credentials Manager but there is nothing being stored there. Is there something else I can check?
0
Comment
Question by:itgolfer
4 Comments
 
LVL 17

Accepted Solution

by:
WORKS2011 earned 250 total points
ID: 41820134
The few times I've seen this deleting the .ost file and recreating the profile has fixed the issue.
0
 
LVL 14

Assisted Solution

by:Edwin Hoffer
Edwin Hoffer earned 125 total points
ID: 41821190
Dear User,
Few days earlier, I was having the same problem. When I searched about this query on Google then I came across an informative article on Outlook always prompting for credentials and it resolved my problem. so I am suggesting you the same method to fixed it.

1. Firstly close the "Microsoft Outlook"
2. Now click on "Start" button
3. Search for "Credential" in the search box
4. You will find "Credential Manager", click on it.
5. In "Generic Credentials" search for entry with Outlook in it's name.
6. Delete the entry consisting Outlook in it's name.
6. Close the "Credential Manager" window and start the Microsoft Outlook.
7. Now if the Outlook asks for the password, enter the password and check for the "Remember the Password" option  
8. A newly created fresh entry would be created in the Credential vault comprising the new Login and Password.

Note: The above steps helped me, if your problem continues then please notify me. I have another solution available for it.

Thanks & Regards
Edwin Hoffer
0
 
LVL 9

Assisted Solution

by:Kevin k
Kevin k earned 125 total points
ID: 41827936
Outlook keeps prompting for password could be caused by several reasons:

Outlook is configured to prompt you for credentials
Incorrect password cached in credential storage
Required Authentication Settings for outgoing server and incoming server
Outlook Anywhere is not configured to use NTLM Authentication
Corrupt Outlook profile
Slow or unstable network connection
Antivirus programs
Shared calendars

please follow the instructions in this earlier thread to troubleshoot the issue: https://social.technet.microsoft.com/Forums/en-US/bcd2d9c2-1a1b-4446-bf32-69fee8cdf11b/why-does-outlook-keep-prompting-for-password?forum=outlook

Outlook 2016 keeps asking for username and password:
https://support.office.com/en-us/article/Outlook-2016-keeps-asking-for-username-and-password-776ef5b8-658c-4742-81bf-73bb596b17f7

https://support.microsoft.com/en-in/kb/2984912


Hope this helps.
0
 

Author Comment

by:itgolfer
ID: 41834226
I just recreated the profile and that fixed it. Thanks.
0

Featured Post

Want to promote your upcoming event?

Are you going to an event? Are you going to be exhibiting at a tradeshow? Talking at a conference? Using a promotional banner in your email signature ensures that your organization’s most important contacts stay in the know and can potentially spread the word about the event.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
We are happy to announce a brand new addition to our line of acclaimed email signature management products – CodeTwo Email Signatures for Office 365.
In this video we show how to create a Distribution Group in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >>…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

929 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

8 Experts available now in Live!

Get 1:1 Help Now