Solved

Word / Printing

Posted on 2016-09-28
8
77 Views
Last Modified: 2016-10-27
Word 2010 and HPLJ M604 printer.
Users types document and is fine on screen.  Goes to print and all characters mash together for each line or paragraph.  This does not happen all the time...  Strange  any help would be great.  Thanks
0
Comment
Question by:wtg24
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
  • 2
  • +1
8 Comments
 
LVL 3

Expert Comment

by:awed1
ID: 41820199
You said that it does not happen all the time.
Is this something that happens from some computers and not others, or is it something that happens intermittently from the same computer?
0
 

Author Comment

by:wtg24
ID: 41820239
Intermittently on one computer.
1
 
LVL 1

Assisted Solution

by:stormsurge
stormsurge earned 250 total points
ID: 41820461
Sounds like a driver issue. Try updating the driver on that machine.
0
Save the day with this special offer from ATEN!

Save 30% on the CV211 using promo code EXPERTS30 now through April 30th. The ATEN CV211 connects a laptop directly to any server allowing you instant access to perform data maintenance and local operations, for quick troubleshooting, updating, service and repair.

 

Author Comment

by:wtg24
ID: 41820503
ok  will do... thanks
0
 
LVL 3

Expert Comment

by:awed1
ID: 41820515
Are they particular documents?

Is there anything special about the documents that fail. Are they updated from other documents. One person had your trouble with this finding:  began to try your recommendations with little success, when we discovered a big clue.  The documents that are causing problems are those where they inserted an automatic date (Alt-Shift-D).  Some of these are documents that had that field before the user upgrades them, but we have found one set where the user can reproduce the problem by inserting the date in a document someone else sends to her.

So is there anything peculiar about those documents?

Then, if they are particular documents that fail on the one machine.
Go to another machine without the failure and find out what print driver it is using (and version of WORD fixes and updates etc.) and mimic them on the machine with the trouble.
0
 
LVL 38

Accepted Solution

by:
hdhondt earned 250 total points
ID: 41820906
all characters mash together
This sounds very much like a font problem. Two things to check:

1. Check which font is used, and make sure that font is installed on the PC.
2. Check the driver for font settings, and make sure fonts are downloaded to the printer instead of using printer fonts. Go to Printer Properties and have a look under the various tabs and buttons. I suspect you'll find it under an Advanced button, but it varies with the printer.
0
 
LVL 38

Expert Comment

by:hdhondt
ID: 41841510
Hi wtg24

Have you resolved this problem yet? Have any of our comments helped in any way?
0

Featured Post

Simple, centralized multimedia control

Watch and learn to see how ATEN provided an easy and effective way for three jointly-owned pubs to control the 60 televisions located across their three venues utilizing the ATEN Control System, Modular Matrix Switch and HDBaseT extenders.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A few years ago I was very much a beginner at VBA, and that very much remains the case today.  I'll do my best to explain things as I go in the hope that other beginners can follow.  If you just want to check out a tool that creates a Select Case fu…
You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
This video shows the viewer how to set up and create Footnotes in their document. Click on the References tab: Select "Insert Footnote": Type in desired text:
Learn how to make your own table of contents in Microsoft Word using paragraph styles and the automatic table of contents tool. We'll be using the paragraph styles in Word’s Home toolbar to help you create a table of contents. Type out your initial …

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question