Word / Printing

Posted on 2016-09-28
Medium Priority
Last Modified: 2016-10-27
Word 2010 and HPLJ M604 printer.
Users types document and is fine on screen.  Goes to print and all characters mash together for each line or paragraph.  This does not happen all the time...  Strange  any help would be great.  Thanks
Question by:Will Gallagher
  • 2
  • 2
  • 2
  • +1

Expert Comment

ID: 41820199
You said that it does not happen all the time.
Is this something that happens from some computers and not others, or is it something that happens intermittently from the same computer?

Author Comment

by:Will Gallagher
ID: 41820239
Intermittently on one computer.

Assisted Solution

stormsurge earned 1000 total points
ID: 41820461
Sounds like a driver issue. Try updating the driver on that machine.
The 14th Annual Expert Award Winners

The results are in! Meet the top members of our 2017 Expert Awards. Congratulations to all who qualified!


Author Comment

by:Will Gallagher
ID: 41820503
ok  will do... thanks

Expert Comment

ID: 41820515
Are they particular documents?

Is there anything special about the documents that fail. Are they updated from other documents. One person had your trouble with this finding:  began to try your recommendations with little success, when we discovered a big clue.  The documents that are causing problems are those where they inserted an automatic date (Alt-Shift-D).  Some of these are documents that had that field before the user upgrades them, but we have found one set where the user can reproduce the problem by inserting the date in a document someone else sends to her.

So is there anything peculiar about those documents?

Then, if they are particular documents that fail on the one machine.
Go to another machine without the failure and find out what print driver it is using (and version of WORD fixes and updates etc.) and mimic them on the machine with the trouble.
LVL 39

Accepted Solution

hdhondt earned 1000 total points
ID: 41820906
all characters mash together
This sounds very much like a font problem. Two things to check:

1. Check which font is used, and make sure that font is installed on the PC.
2. Check the driver for font settings, and make sure fonts are downloaded to the printer instead of using printer fonts. Go to Printer Properties and have a look under the various tabs and buttons. I suspect you'll find it under an Advanced button, but it varies with the printer.
LVL 39

Expert Comment

ID: 41841510
Hi wtg24

Have you resolved this problem yet? Have any of our comments helped in any way?

Featured Post

Get your problem seen by more experts

Be seen. Boost your question’s priority for more expert views and faster solutions

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Preface: When I started this series, I used the term CommandBars because that is the Office Object class that it discusses. Unfortunately, when Microsoft introduced Office 2007, they replaced the standard Commandbar menus with "The Ribbon" and rem…
Nuance's PaperPort may display this error message: PaperPort appears to be running Windows XP Compatibility Mode which may result in errors. We recommend disabling Compatibility Mode for the PaprPort.exe program, see Technote 6629. This articl…
This video shows and describes the main difference between both orientations in Microsoft Word. Viewers will understand when to use each orientation and how to get the most out of them.
How can you see what you are working on when you want to see it while you to save a copy? Add a "Save As" icon to the Quick Access Toolbar, or QAT. That way, when you save a copy of a query, form, report, or other object you are modifying, you…
Suggested Courses

624 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question