Will Gallagher
asked on
Word / Printing
Word 2010 and HPLJ M604 printer.
Users types document and is fine on screen. Goes to print and all characters mash together for each line or paragraph. This does not happen all the time... Strange any help would be great. Thanks
Users types document and is fine on screen. Goes to print and all characters mash together for each line or paragraph. This does not happen all the time... Strange any help would be great. Thanks
ASKER
Intermittently on one computer.
SOLUTION
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ASKER
ok will do... thanks
Are they particular documents?
Is there anything special about the documents that fail. Are they updated from other documents. One person had your trouble with this finding: began to try your recommendations with little success, when we discovered a big clue. The documents that are causing problems are those where they inserted an automatic date (Alt-Shift-D). Some of these are documents that had that field before the user upgrades them, but we have found one set where the user can reproduce the problem by inserting the date in a document someone else sends to her.
So is there anything peculiar about those documents?
Then, if they are particular documents that fail on the one machine.
Go to another machine without the failure and find out what print driver it is using (and version of WORD fixes and updates etc.) and mimic them on the machine with the trouble.
Is there anything special about the documents that fail. Are they updated from other documents. One person had your trouble with this finding: began to try your recommendations with little success, when we discovered a big clue. The documents that are causing problems are those where they inserted an automatic date (Alt-Shift-D). Some of these are documents that had that field before the user upgrades them, but we have found one set where the user can reproduce the problem by inserting the date in a document someone else sends to her.
So is there anything peculiar about those documents?
Then, if they are particular documents that fail on the one machine.
Go to another machine without the failure and find out what print driver it is using (and version of WORD fixes and updates etc.) and mimic them on the machine with the trouble.
ASKER CERTIFIED SOLUTION
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Hi wtg24
Have you resolved this problem yet? Have any of our comments helped in any way?
Have you resolved this problem yet? Have any of our comments helped in any way?
Is this something that happens from some computers and not others, or is it something that happens intermittently from the same computer?