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Short answer is NO .. no FREE and no commercial apps will allow iPhone or any iOS device to live share the screen to another user in a remote location.<br />
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They can capture screenshots and email you or use something like GoToAssist which basically does the same .. no LIVE screensharing is possible<br />
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If you were both on the same WiFi network in the same approximate area they COULD use AirPlay but if they're that close you'd be able to see their screen in person!!! &nbsp;So AirPlay is pointless for remote support.
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Short answer is NO .. no FREE and no commercial apps will allow iPhone or any iOS device to live share the screen to another user in a remote location.

They can capture screenshots and email you or use something like GoToAssist which basically does the same .. no LIVE screensharing is possible

If you were both on the same WiFi network in the same approximate area they COULD use AirPlay but if they're that close you'd be able to see their screen in person!!!  So AirPlay is pointless for remote support.

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I have a user that is having problems with their iPhone. I need to see their phone remotely to see what's going on. Is there a way to do this? For free?
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I have a user that is having problems with their iPhone. I need to see their phone remotely to see what's going on. Is there a way to do this? For free?

Remote support for iPhone

Remote access may refer to the connection to a data-processing system from a remote location, for example through a virtual private network remote desktop software, terminal emulation, or the activation of features of a business telephone system from outside the business's premises.

Remote Access

The iPhone is a smartphone made by Apple Inc. It and the iPad, along with several other mobile devices from Apple, run on the iOS operating system, which has its own topic, as does the iPad for device-specific questions. Native iOS applications are written in Objective-C or in Swift using the Cocoa Touch frameworks or HTML5 compiled with the help of a package manager such as Adobe PhoneGap; a common IDE is Xcode.