Solved

Remote support for iPhone

Posted on 2016-09-28
2
138 Views
1 Endorsement
Last Modified: 2016-10-01
I have a user that is having problems with their iPhone. I need to see their phone remotely to see what's going on. Is there a way to do this? For free?
1
Comment
Question by:al4629740
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 16

Accepted Solution

by:
Kyle Santos earned 500 total points
ID: 41820268
https://www.experts-exchange.com/questions/28941725/is-There-a-Screen-Sharing-App-For-IOS-Devices-Iphone-Ipads.html#a41564965
Lets be 100% clear .. there is NO .. NOT ANY screen sharing app for iOS.  That is the short simple answer.

Airplay is NOT an option for remote support as it only works on a LAN and over WiFi.

There are some apps which allow you to capture screenshots and send them back to base .. and you can have limited connectivity to get some basic configuration on the device using profiles .. look at GoToAssist as an example
https://www.gotoassist.com/remote-support/

But I repeat .. there are NO fully remote screen sharing apps for iOS.  Only if you jailbreak older iOS devices you can install VNC but that is really not an option for 99% of users

and from that same conversation:

https://www.experts-exchange.com/questions/28941725/is-There-a-Screen-Sharing-App-For-IOS-Devices-Iphone-Ipads.html#a41564631
iPhone/iPad has a feature called AirPlay which broadcasts whatever is on the screen to the AppleTV which is usually connected to a tv or projector.
If you install AirServer on a desktop PC or Mac then the iPad can broadcast to it and you can watch the iPhone/iPad screen on the PC or Mac.
http://www.airserver.com/

Therefore you've no need to install anything on the iPhone/iPad... Just use the airplay feature.

Otherwise, I don't believe Apple allows this option you're seeking very easily.
eg
https://community.gotomeeting.com/gotomeeting/topics/share_my_screen_with_app_open

However, this company claims it can do what you're asking.
Read the following guide to learn how to share an iPad during your GoToMeeting session.
http://www.epiphan.com/solutions/share-your-ipad-screen-gotomeeting-web-video-conference/
0
 
LVL 40

Expert Comment

by:Eoin OSullivan
ID: 41820370
Short answer is NO .. no FREE and no commercial apps will allow iPhone or any iOS device to live share the screen to another user in a remote location.

They can capture screenshots and email you or use something like GoToAssist which basically does the same .. no LIVE screensharing is possible

If you were both on the same WiFi network in the same approximate area they COULD use AirPlay but if they're that close you'd be able to see their screen in person!!!  So AirPlay is pointless for remote support.
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Like many organizations, your foray into cloud computing may have started with an ancillary or security service, like email spam and virus protection. For some, the first or second step into the cloud was moving email off-premise. For others, a clou…
Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

627 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question