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Outlook 2013 Auto-capitalization works inconsistently

I have a client that, when he types emails the auto-capitalization feature works inconsistently.  It will auto capitalize most of the time, but every once in a while he will end a sentence, start a new one, and the first word of the next sentence will not be capitalized.  He had this problem with Outlook 2010, so I upgraded him to Outlook 2013.  Things worked well for a while, then the issue returned.  The latest thing I have done is to create a new default template, waiting to see how this turns out.  Have any of you seen this issue, and if so, how did you resolve it?  Thank you for your input!
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thinkconnected
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thinkconnected
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1 Solution
 
D PatelD Patel, Software EngineerCommented:
You can do as follows :

Step 1: Click the File > Options.
Step 2: Click the Mail in the left bar.
Step 3: Click the Spelling and Autocorrect button in the Compose messages section.
1.png
Step 4: In the Editor Options dialog box, click the AutoCorrect Options button.
 2.pngStep 5: Click the AutoCorrect tab firstly in the AutoCorrect: English (United States) dialog box, and then:
 3.pngTo turn off correcting two initial capitals, please uncheck the Correct TWo INitial CApitals option;
1.      To turn off auto capitalizing the first letter of each sentence, please uncheck the Capitalize first letter of sentences option.
2.      To turn off auto capitalizing first letter of table cells, please uncheck the Capitalize first letter of table cells option.
3.      To turn off auto capitalizing names of days, please uncheck the Capitalize names of days option.
4.      To turn off the correcting accidental using of caps lock keys, please uncheck the Correct accidental usage of cAPs LOCK key option.
To turn on the auto capitalizing or correcting capitalization, please check relative options above.
Step 6: It’s optional to click the Exceptions button to add exceptions of auto correcting capitalizing.
 4.pngStep 7: Click OK buttons in each dialog box.
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Alexei Kuznetsov (Outlook MVP)CEOCommented:
Indeed, it doesn't work sometimes. For example, after ellipsis and some other sentence endings.

Or consider the following common scenario:
1. You typed "I agree. thiss" (by mistake you typed extra "s").
2. You pressed Backspace on your keyboard to delete extra "s".
3. You press space. Voila! No capitalization.

Other scenarios may take place. And you really can't do anything here (report this to Microsoft as a bug?).
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thinkconnectedAuthor Commented:
Thanks for the input, I am going onsite tomorrow and will give this a try!
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thinkconnectedAuthor Commented:
Gave the above a try, whenever I type this : "think of it.  think of everything we can do together.  It will be so fun"  it does not capitalize.  Any other suggestions before I call Microsoft?
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Alexei Kuznetsov (Outlook MVP)CEOCommented:
Before calling Microsoft, you can try to run Outlook in safe mode (without any addins). Just to make sure nothing messes with your keyboard. Run: outlook.exe /safe

If the problem persists, make sure you have no third-party keyboard layout/language switchers in Windows.

Now you can call Microsoft for sure =)
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thinkconnectedAuthor Commented:
Well, looks like its going to be a call to Microsoft, thank you for your help!
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thinkconnectedAuthor Commented:
None of the solutions provided worked.
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