Normally, when I setup an email account for a staff member, it is a straightforward process, especially for that first email account.
Outlook starts up, asks me if I want to create an account, to which I reply yes. I enter the name, email address, and password, and normally, the computer connects to the Exchange email server, and Lo!... I get an account setup and all mail for the user copied to a new OST file.
But, all of a sudden, this isn't working at all. Upon trying to connect to the server, I get the error message, "An encrypted connection to your mail server is not available. Click Next to attempt using an unencrypted connection". Naturally, that doesn't work, either.
There is no question that I have the correct domain name, correctly spelled, as well as the user's correct email address. What can be happening?