Exchange 2013 - Permissions for connect a disabled mailbox

Posted on 2016-09-29
Medium Priority
Last Modified: 2016-10-03
Dear All,

We have an Microsoft Exchange 2013, we need to grant the permission to let the helpdesk support connect a disabled mailbox.

We know that it's a roles within "Organization Management" but it's too much for him. Which exactly roles we should add to his admin login?

Thank you very much.

With regards,
Question by:Wataw
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Assisted Solution

by:Navneet Gupta
Navneet Gupta earned 1000 total points
ID: 41821383

Assisted Solution

by:Addy Nadia
Addy Nadia earned 1000 total points
ID: 41821386

you can use this way

Add the following Roles.

-Mail Recipients

-User Options

-View-Only Recipients

with these roles assigned you will be able to connect a disconnected mailbox.

Author Comment

ID: 41821442
Dear all,

Added the mentioned three roles, but the "connect a mailbox" shows empty.

Please advise.

Thank you.

With regards,
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Expert Comment

by:Todd Nelson
ID: 41821609
Add Full Access permissions of the helpdesk users to the mailbox (via EAC > Recipients > Mailboxes > Mailbox > Mailbox Delegation > Add user(s) to Full Access).

If the helpdesk users are using Outlook 2010 or newer, then the mailbox will auto-populate after 15 minutes or so--may need to close and re-open Outlook.

If the helpdesk users are using OWA, then have them click on their name in the top right corner, click "Open another mailbox", enter the name of the mailbox and click Open.

Additionally, in OWA, have them right-click on their mailbox name (on the left side, above Inbox), select "Add shared folder", enter the name of the mailbox and click Add.

That's how I would do it.

Accepted Solution

Wataw earned 0 total points
ID: 41821638
Finally, I've got the answer:

Create a new group which contains those three roles, they are
Mail Recipients
User Options
View-Only Recipients
Plus "Databases role". If I not add this group, the dialog box will shows empty.

The Databases management role enables administrators to create, manage, mount, and dismount mailbox databases on individual servers.

Reference: https://technet.microsoft.com/en-us/library/dd876868(v=exchg.150).aspx

Expert Comment

by:Addy Nadia
ID: 41826997
Can you accept the answer

Expert Comment

by:Addy Nadia
ID: 41827000
can you accept the answer

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