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Exchange 2013 - Permissions for connect a disabled mailbox

Dear All,

We have an Microsoft Exchange 2013, we need to grant the permission to let the helpdesk support connect a disabled mailbox.

We know that it's a roles within "Organization Management" but it's too much for him. Which exactly roles we should add to his admin login?

Thank you very much.

With regards,
3 Solutions
Addy NadiaExpertCommented:

you can use this way

Add the following Roles.

-Mail Recipients

-User Options

-View-Only Recipients

with these roles assigned you will be able to connect a disconnected mailbox.
WatawAuthor Commented:
Dear all,

Added the mentioned three roles, but the "connect a mailbox" shows empty.

Please advise.

Thank you.

With regards,
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Todd NelsonSystems EngineerCommented:
Add Full Access permissions of the helpdesk users to the mailbox (via EAC > Recipients > Mailboxes > Mailbox > Mailbox Delegation > Add user(s) to Full Access).

If the helpdesk users are using Outlook 2010 or newer, then the mailbox will auto-populate after 15 minutes or so--may need to close and re-open Outlook.

If the helpdesk users are using OWA, then have them click on their name in the top right corner, click "Open another mailbox", enter the name of the mailbox and click Open.

Additionally, in OWA, have them right-click on their mailbox name (on the left side, above Inbox), select "Add shared folder", enter the name of the mailbox and click Add.

That's how I would do it.
WatawAuthor Commented:
Finally, I've got the answer:

Create a new group which contains those three roles, they are
Mail Recipients
User Options
View-Only Recipients
Plus "Databases role". If I not add this group, the dialog box will shows empty.

The Databases management role enables administrators to create, manage, mount, and dismount mailbox databases on individual servers.

Reference: https://technet.microsoft.com/en-us/library/dd876868(v=exchg.150).aspx
Addy NadiaExpertCommented:
Can you accept the answer
Addy NadiaExpertCommented:
can you accept the answer

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