Solved

Does anyone have a survery template for single number reach users or soft phone users

Posted on 2016-09-29
4
89 Views
Last Modified: 2016-10-28
Hello EE,

We are rolling out Single Number Reach and soft phones to a group of users to test.
I am wondering as we want valid feedback if anyone has any survey templates already that ask the questions to get good feedback.
If not, can you share key questions to ask to get valid feedback if it's working, not, pros/cons, etc.
0
Comment
Question by:operationsIT
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 27

Expert Comment

by:masnrock
ID: 41851356
What is this replacing? A traditional PBX? Is this new solution still giving users desk phones? Some more detail would help.
0
 

Author Comment

by:operationsIT
ID: 41853042
Sorry, yes we have an Avaya PBX and are going Cisco.  We will have desk VOIP but have been asked to test soft phone and SNR for a small group for 30-60 days and gather feedback to report to the business.

I am wondering if anyone has a template or survey of questions that would gain valid insight to get the best feedback to help support if one vs the other or both would be good additions.  I want to ask the right questions to get solid feedback that is most useful
0
 
LVL 27

Accepted Solution

by:
masnrock earned 500 total points
ID: 41855346
Here's a sample from SurveyMoney that discusses a Cisco system: https://www.surveymonkey.com/r/L26QW26

You would also want to ask how users feel about the feature set on the Avaya, including the softphone and SNR. Also ask users if they felt like they were sufficiently educated (this quite frequently turns out to be one of the biggest reasons for disliking change).
0
 

Author Closing Comment

by:operationsIT
ID: 41864785
Thanks!
0

Featured Post

PeopleSoft Has Never Been Easier

PeopleSoft Adoption Made Smooth & Simple!

On-The-Job Training Is made Intuitive & Easy With WalkMe's On-Screen Guidance Tool.  Claim Your Free WalkMe Account Now

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Meet the world's only “Transparent Cloud™” from Superb Internet Corporation. Now, you can experience firsthand a cloud platform that consistently outperforms Amazon Web Services (AWS), IBM’s Softlayer, and Microsoft’s Azure when it comes to CPU and …
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're looking for how to monitor bandwidth using netflow or packet s…
In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're interested in additional methods for monitoring bandwidt…

740 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question