Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Does anyone have a survery template for single number reach users or soft phone users

Posted on 2016-09-29
4
Medium Priority
?
121 Views
Last Modified: 2016-10-28
Hello EE,

We are rolling out Single Number Reach and soft phones to a group of users to test.
I am wondering as we want valid feedback if anyone has any survey templates already that ask the questions to get good feedback.
If not, can you share key questions to ask to get valid feedback if it's working, not, pros/cons, etc.
0
Comment
Question by:operationsIT
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 31

Expert Comment

by:masnrock
ID: 41851356
What is this replacing? A traditional PBX? Is this new solution still giving users desk phones? Some more detail would help.
0
 

Author Comment

by:operationsIT
ID: 41853042
Sorry, yes we have an Avaya PBX and are going Cisco.  We will have desk VOIP but have been asked to test soft phone and SNR for a small group for 30-60 days and gather feedback to report to the business.

I am wondering if anyone has a template or survey of questions that would gain valid insight to get the best feedback to help support if one vs the other or both would be good additions.  I want to ask the right questions to get solid feedback that is most useful
0
 
LVL 31

Accepted Solution

by:
masnrock earned 2000 total points
ID: 41855346
Here's a sample from SurveyMoney that discusses a Cisco system: https://www.surveymonkey.com/r/L26QW26

You would also want to ask how users feel about the feature set on the Avaya, including the softphone and SNR. Also ask users if they felt like they were sufficiently educated (this quite frequently turns out to be one of the biggest reasons for disliking change).
0
 

Author Closing Comment

by:operationsIT
ID: 41864785
Thanks!
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Why do some people recommend buying business VoIP from an ISP? What are the benefits to my company? What are the costs?
This month, Experts Exchange’s free Course of the Month is focused on CompTIA IT Fundamentals.
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
There's a multitude of different network monitoring solutions out there, and you're probably wondering what makes NetCrunch so special. It's completely agentless, but does let you create an agent, if you desire. It offers powerful scalability …

704 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question