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Does anyone have a survery template for single number reach users or soft phone users

Posted on 2016-09-29
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Last Modified: 2016-10-28
Hello EE,

We are rolling out Single Number Reach and soft phones to a group of users to test.
I am wondering as we want valid feedback if anyone has any survey templates already that ask the questions to get good feedback.
If not, can you share key questions to ask to get valid feedback if it's working, not, pros/cons, etc.
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Question by:operationsIT
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4 Comments
 
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Expert Comment

by:masnrock
ID: 41851356
What is this replacing? A traditional PBX? Is this new solution still giving users desk phones? Some more detail would help.
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Author Comment

by:operationsIT
ID: 41853042
Sorry, yes we have an Avaya PBX and are going Cisco.  We will have desk VOIP but have been asked to test soft phone and SNR for a small group for 30-60 days and gather feedback to report to the business.

I am wondering if anyone has a template or survey of questions that would gain valid insight to get the best feedback to help support if one vs the other or both would be good additions.  I want to ask the right questions to get solid feedback that is most useful
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Accepted Solution

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masnrock earned 500 total points
ID: 41855346
Here's a sample from SurveyMoney that discusses a Cisco system: https://www.surveymonkey.com/r/L26QW26

You would also want to ask how users feel about the feature set on the Avaya, including the softphone and SNR. Also ask users if they felt like they were sufficiently educated (this quite frequently turns out to be one of the biggest reasons for disliking change).
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Author Closing Comment

by:operationsIT
ID: 41864785
Thanks!
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