very strange behavior on a computer, and subsequently on the replacement computer.
Posted on 2016-09-30
I have a user on a W7 Pro machine, connected to a 2012r2 essentials domain.
The user had complained that her mouse was erratic. Things like not being able to select and highlight blocks of text, single clicks opening and drilling down into folders when the single click should have just allowed her to select the folder instead of opening it and all folders below it.
We tried changing out the mouse, wired, wireless, the problem kept reoccurring until finally I decided to just reload another machine with a fresh install of W7, Office and configured everything for her to have a fully functional, virtually new computer.
She's been working with it since 9am this morning and she just called me at 12:50 and said that it's acting more eratic than ever before. The select and highlight thing is acting crazy and to top it off, she just closed a pdf and it closed Word without giving her the opportunity to save and all the changes she made are gone, with nothing in the recovery pane when she reopened it. Also she is using Outlook with Google apps sync for outlook and says that it is hanging up and needing to be closed and reopened.
I'm at my wits end on this one. Anybody got any ideas.