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Specific Email Sender Double Space when replying to the same thread of email

Posted on 2016-09-30
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Last Modified: 2016-09-30
Expert,

We have a particular sender whom occasionally sent an email to our domain. Whenever any of my users reply, it creates double space paragraph. We tried Format Text ribbon > Change Styles > Paragraph Spacing command. Set as Default after changing the spacing. However, this is annoying for all users do to every time. We are looking for a permanent solution not work around.

Please help
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Question by:tomfontanilla
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Expert Comment

by:John Hurst
ID: 41824074
The reply uses the sender's format unless you change it. Outlook has done this for many versions.

So either change the format (as you say you know how) or request the sender to fix their style. If they are decent they might do this as double spacing for a paragraph is not Word default. Outlook uses Word as its editor.
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Author Comment

by:tomfontanilla
ID: 41824086
Hi John,

So meaning no permanent solution on our end? We would not want the sender to change their setting. There is has to be another way to adapt the custom reply format text.
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Accepted Solution

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John Hurst earned 500 total points
ID: 41824099
There is no permanent way I know of (many years with Outlook) to re-format incoming email.
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Author Closing Comment

by:tomfontanilla
ID: 41824112
n/a
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LVL 94

Expert Comment

by:John Hurst
ID: 41824122
Thanks . Sorry there is no way but I was happy to assist you
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