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  • Status: Solved
  • Priority: Medium
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Specific Email Sender Double Space when replying to the same thread of email

Expert,

We have a particular sender whom occasionally sent an email to our domain. Whenever any of my users reply, it creates double space paragraph. We tried Format Text ribbon > Change Styles > Paragraph Spacing command. Set as Default after changing the spacing. However, this is annoying for all users do to every time. We are looking for a permanent solution not work around.

Please help
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tomfontanilla
Asked:
tomfontanilla
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1 Solution
 
John HurstBusiness Consultant (Owner)Commented:
The reply uses the sender's format unless you change it. Outlook has done this for many versions.

So either change the format (as you say you know how) or request the sender to fix their style. If they are decent they might do this as double spacing for a paragraph is not Word default. Outlook uses Word as its editor.
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tomfontanillaAuthor Commented:
Hi John,

So meaning no permanent solution on our end? We would not want the sender to change their setting. There is has to be another way to adapt the custom reply format text.
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John HurstBusiness Consultant (Owner)Commented:
There is no permanent way I know of (many years with Outlook) to re-format incoming email.
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tomfontanillaAuthor Commented:
n/a
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John HurstBusiness Consultant (Owner)Commented:
Thanks . Sorry there is no way but I was happy to assist you
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