Improve company productivity with a Business Account.Sign Up

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 240
  • Last Modified:

Always hangs on opening

Hi,

I'm having problem with my Microsoft Word 2016 always hangs when opening existing documents in my Onedrive folder:

C:\Users\Admin\SkyDrive\Notes

Here's the error logged:
Log Name:      Application
Source:        Application Error
Date:          1/10/2016 10:11:34 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Workstation01
Description:
Faulting application name: WINWORD.EXE, version: 16.0.4432.1001, time stamp: 0x57bc24a3
Faulting module name: wwlib.dll, version: 16.0.4432.1001, time stamp: 0x57bc2504
Exception code: 0xc0000005
Fault offset: 0x009d8108
Faulting process id: 0xad8
Faulting application start time: 0x01d21bdcd069857a
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office16\WINWORD.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office16\wwlib.dll
Report Id: bc77a0f4-18bf-495e-b017-821d20d00a07
Faulting package full name: 
Faulting package-relative application ID: 

Open in new window


Note:
Disabled all COM plugins
Microsoft Windows [Version 10.0.14393] version 1607.
I also have uninstalled my Symantec Endpoint Antivirus client but still not resolving

Any kind of help would be greatly appreciated.
0
Senior IT System Engineer
Asked:
Senior IT System Engineer
  • 3
  • 3
  • 2
2 Solutions
 
awawadaCommented:
If you open Word in safe mode will it still hang?
Is your Office 2016 up to date?
0
 
McKnifeCommented:
Is this problem reproducible on other user profiles or just this one user? Take a test user and try.
0
Upgrade your Question Security!

Your question, your audience. Choose who sees your identity—and your question—with question security.

 
Senior IT System EngineerIT ProfessionalAuthor Commented:
Safe mode is ok.
No, it is just me.
0
 
McKnifeCommented:
It is just you, ok, then it's user profile corruption. restore your profile from backup. If you have no OS drive backup, backup the data of your profile, delete it and have it recreated at next login - problem gone.
0
 
awawadaCommented:
McKnife

If he can open Word in Safe mode I don't think it is a profile corruption. ^^
I would first update the Office with the latest updates.
1
 
McKnifeCommented:
No profile corruption would mean, it's the same behavior for anyone. But it is not.
Sure, we can analyze what part of the program office would not load in safe mode, but how do you think we should repair that? A new profile or profile restore from working backup will help.
1
 
Senior IT System EngineerIT ProfessionalAuthor Commented:
Thanks all, after latest windows update, all is good for now.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

  • 3
  • 3
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now