Solved

Always hangs on opening

Posted on 2016-10-01
8
53 Views
Last Modified: 2016-10-10
Hi,

I'm having problem with my Microsoft Word 2016 always hangs when opening existing documents in my Onedrive folder:

C:\Users\Admin\SkyDrive\Notes

Here's the error logged:
Log Name:      Application
Source:        Application Error
Date:          1/10/2016 10:11:34 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Workstation01
Description:
Faulting application name: WINWORD.EXE, version: 16.0.4432.1001, time stamp: 0x57bc24a3
Faulting module name: wwlib.dll, version: 16.0.4432.1001, time stamp: 0x57bc2504
Exception code: 0xc0000005
Fault offset: 0x009d8108
Faulting process id: 0xad8
Faulting application start time: 0x01d21bdcd069857a
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office16\WINWORD.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office16\wwlib.dll
Report Id: bc77a0f4-18bf-495e-b017-821d20d00a07
Faulting package full name: 
Faulting package-relative application ID: 

Open in new window


Note:
Disabled all COM plugins
Microsoft Windows [Version 10.0.14393] version 1607.
I also have uninstalled my Symantec Endpoint Antivirus client but still not resolving

Any kind of help would be greatly appreciated.
0
Comment
  • 3
  • 3
  • 2
8 Comments
 
LVL 18

Expert Comment

by:awawada
ID: 41824744
If you open Word in safe mode will it still hang?
Is your Office 2016 up to date?
0
 
LVL 53

Expert Comment

by:McKnife
ID: 41824749
Is this problem reproducible on other user profiles or just this one user? Take a test user and try.
0
 
LVL 18

Expert Comment

by:awawada
ID: 41824751
0
 
LVL 7

Author Comment

by:Senior IT System Engineer
ID: 41824755
Safe mode is ok.
No, it is just me.
0
What Security Threats Are You Missing?

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

 
LVL 53

Expert Comment

by:McKnife
ID: 41824759
It is just you, ok, then it's user profile corruption. restore your profile from backup. If you have no OS drive backup, backup the data of your profile, delete it and have it recreated at next login - problem gone.
0
 
LVL 18

Accepted Solution

by:
awawada earned 400 total points
ID: 41824767
McKnife

If he can open Word in Safe mode I don't think it is a profile corruption. ^^
I would first update the Office with the latest updates.
1
 
LVL 53

Assisted Solution

by:McKnife
McKnife earned 100 total points
ID: 41824769
No profile corruption would mean, it's the same behavior for anyone. But it is not.
Sure, we can analyze what part of the program office would not load in safe mode, but how do you think we should repair that? A new profile or profile restore from working backup will help.
1
 
LVL 7

Author Closing Comment

by:Senior IT System Engineer
ID: 41837873
Thanks all, after latest windows update, all is good for now.
0

Featured Post

Shouldn't all users have the same email signature?

You wouldn't let your users design their own business cards, would you? So, why do you let them design their own email signatures? Think of the damage they could be doing to your brand reputation! Choose the easy way to manage set up and add email signatures for all users.

Join & Write a Comment

Sometimes drives fill up and we don't know why.  If you don't understand the best way to use the tools available, you may end up being stumped as to why your drive says it's not full when you have no space left!  Here's how you can find out...
In this article, I will show you HOW TO: Install VMware Tools for Windows on a VMware Windows virtual machine on a VMware vSphere Hypervisor 6.5 (ESXi 6.5) Host Server, using the VMware Host Client. The virtual machine has Windows Server 2016 instal…
The viewer will learn how to  create a slide that will launch other presentations in Microsoft PowerPoint. In the finished slide, each item launches a new PowerPoint presentation and when each is finished it automatically comes back to this slide: …
In a previous video Micro Tutorial here at Experts Exchange (http://www.experts-exchange.com/videos/1358/How-to-get-a-free-trial-of-Office-365-with-the-Office-2016-desktop-applications.html), I explained how to get a free, one-month trial of Office …

757 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now