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voicemail transcription google voice or alternative

Posted on 2016-10-01
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Last Modified: 2016-10-09
i'm working for a doctors office and we have an answering service which answers their call during off hours and forwards a text to the dr. when a patient has an issue.  this answering service is getting increasingly incompetent (rude, beligerant with patients, make lots of mistakes).  i've heard of people using google voice and using the voicemail transcription service to forward a text of a voicemail the patient leaves the dr to the dr's cellphone.  i'm looking for some help setting this up.  i've gone to the google voice site and the google voice help forums.  but, don't understand the process of porting to google voice.  do i have to port the cell phone i want texts forwarded to google voice?  will i no longer be subscribed to AT&T?  i don't understand where google voice begins and AT&T ends.  i understand it's a $20 fee to port the number.  is this a monthly fee? or a one time charge? i have several doctors which are on call. do i have to port all their numbers?  and am i thinking of this correctly? the mobile number is the one you port?  the patient calls the office number ( a land line) and the voicemail is transcribed and forwarded to the cell phone number?
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Question by:David
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Jackie Man earned 500 total points
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i understand it's a $20 fee to port the number.  is this a monthly fee? or a one time charge?

It is one time charge.

Source: https://support.google.com/voice/answer/1065667?hl=en

Regarding the voicemail transcription service, please have a look of the info below.

"When you receive a new voicemail, Google Voice will send you a notification with the transcript of the voicemail (if you've enabled voicemail transcripts).

By default, the notification is sent to the email address linked to your Google Account, but you can add other email address that is associated with your Google Account. To do so, just select any other email address from the drop-down menu in the 'Voicemail Notifications' section of the 'Voicemail and Text' tab in Settings. If you'd like to associate another email address with your Google Account so that you can receive voicemail notifications at that address, click the Add a new email address link next to the the 'Voicemail Notifications' section.

SMS notifications are free with Google Voice, but your mobile operator may charge you for those."

Source: https://support.google.com/voice/answer/164648?hl=en

But, do not have much expectation for voicemail transcription to be delivered via SMS notifications as there are recent complaints for the service.

Your client needs to have access to their Gmail email account to read the voicemail transcription.

Source: https://productforums.google.com/forum/#!msg/voice/yylUg4dR2jk/2bolD9EPDwAJ
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