Solved

Windows 10 black screen

Posted on 2016-10-01
6
46 Views
Last Modified: 2016-10-26
Just to dissuade to all too often  malware suggestion Windows 10 is basically an experiment  Beta version of an OS.  Most likely this is caused by bad OS driver code not malware.  It is intermittent and happens asynchronously. Microsoft just released a bug fix update 9/29/2016 - Yes applied next day but I wanted to detail my experience being a techie myself:
Events leading up to the black screen:
I think this one is the main cause:

The order is descending time typical event log sorted reverse  chronological:
HAL Event Id 13 The system watchdog timer was triggered.
The Group Policy Client service did not shut down properly after receiving a pre-shutdown control.
The previous system shutdown at 1:02:50 PM on ‎10/‎1/‎2016 was unexpected.

The last shutdown's success status was false. The last boot's success status was true.

I underlined the previous system shutdown because I never initiated that

The system was idle at the time other than potential scheduled tasks and background daemons.

My guess is a bug with the 1607 build of windows 10 code.

I hope the recent update applied today will handle this nasty problem.
Anyone without a malware based suggestion - The system is protected by Norton Internet Security latest updates a UAC is active as well.

The big question is does Firefox latest version 50.0b3 64-bit version have anything to do with this problem. I noticed setting it as default browser seemed to make the frequency of the black screen problem more frequent than say making Edge the default browser

If malware was potentially the cause - Please show me an exploit that causes  watchdog timer failure
HAL level error please otherwise I am assuming this is a Windows bug hopefully fixed by yesterday's coded and today's applied update even though no mention of black screens were made in the documentation of the fix
Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB3194496).
0
Comment
Question by:Robert Silver
  • 3
  • 2
6 Comments
 
LVL 90

Assisted Solution

by:John Hurst
John Hurst earned 250 total points (awarded by participants)
ID: 41824999
KB3194496 came out in production September 29. Are you using the final production version? It is working fine on both my machines.

The anniversary update (August 2) enforced driver requirements to comply with Windows 10 (not a Windows 10 bug).

Can you update BIOS, Chipset and Video drivers to see if these updates fix the issue?
0
 
LVL 61

Assisted Solution

by:btan
btan earned 250 total points (awarded by participants)
ID: 41825059
May try disabling hardware acceleration as there may be some conflict with graphic card.
https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems#w_turn-off-hardware-acceleration
Otherwise, can also try running FF in safe mode to see if the black screen is still recurring. This mode also include disabling the mentioned acceleration and more.
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
0
 
LVL 2

Author Comment

by:Robert Silver
ID: 41834550
Tried those things but I think this may be another incompatibility with NVIDIA driver sofware - That is my best guess. Since the most recent Windows 10 1607 build update the problem rarely happens
0
Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

 
LVL 90

Assisted Solution

by:John Hurst
John Hurst earned 250 total points (awarded by participants)
ID: 41834559
Some NVidia boards did not have drivers for Windows 10. I have one such laptop that has now gone to the recycle yard.

Can you upgrade the GPU?
0
 
LVL 61

Accepted Solution

by:
btan earned 250 total points (awarded by participants)
ID: 41834600
0
 
LVL 61

Expert Comment

by:btan
ID: 41859955
As suggested on possible cause.
0

Featured Post

IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

I hope this helps those who have been battling the SanDisk / U3 problem for a while. For anyone that is running Windows 7 64bit and is receiving and searching the internet for the “Windows Error: Windows has allocated a drive letter to the U3 dri…
Article by: Lee
Windows 7 Ultimate and Enterprise (and 2008 R2) introduced a new feature you may not be aware of - Boot from VHD.   Boot from VHD (or what Microsoft refers to asNative Boot allows you to install Windows to a VHD (Virtual Hard Disk) file that is t…
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now