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How do I Uninstall Sophos endpoint Security

Posted on 2016-10-02
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Last Modified: 2016-10-16
I have had a crash and need to uninstall the Antivirus Software

I cannot find an Uninstaller Tool anywhere....Please Help !!!!!

When I attempt to uninstall I get this message:

error 1721. There is a problem with the Windows Installer package. A program required for this install to complete could not be run.  Contact your support personnel or package Vendor.

Note: already ran:
MSIEXEC /UNREGISTER
MSIEXEC /REGSERVER

Cjoego
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Question by:Joseph Salazar
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8 Comments
 
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Accepted Solution

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Ivan earned 250 total points
ID: 41825505
Hi,

can you try some of suggestions from Sophos forum, like: https://community.sophos.com/kb/hu-hu/109668

Regards,
Ivan.
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Author Comment

by:Joseph Salazar
ID: 41825565
Already tried that and was able to uninstall everything except the:

Sophos Anti-Virus (SAV)

This part is stuck and will not Uninstall...that is why I am looking for an Uninstaller Tool

Cjoego
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LVL 7

Assisted Solution

by:No More
No More earned 125 total points
ID: 41825707
Safe mode and rip it out from your system
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Is Your Active Directory as Secure as You Think?

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LVL 62

Assisted Solution

by:btan
btan earned 125 total points
ID: 41825712
Pls see the error handling suggested, can look at the Sophos Anti Virus Install log found in the location C:\Windows\Temp for the file stated causing the error. The failure is likely due to the missing file and need to have it before retrying to complete uninstall attempts.
https://community.sophos.com/kb/pl-pl/117014

Otherwise, to reinstall before uninstall, see againhttps://community.sophos.com/kb/pl-pl/118140
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Expert Comment

by:No More
ID: 41846004
Not accepted solution
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Author Closing Comment

by:Joseph Salazar
ID: 41846009
Thank you
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LVL 62

Expert Comment

by:btan
ID: 41846142
Thanks.
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Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

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