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Exchange 2016

Posted on 2016-10-02
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Last Modified: 2016-11-21
I have just completed migrating to exchange 2016. Email is flowing in and out properly and all users have access to email via Outlook web access. However, no one with a mobile device is able to connect to The Exchange Server. Everyone receives the error message authentication failed.

any thoughts on what is happening here?
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Question by:j_harrell
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7 Comments
 
LVL 16

Expert Comment

by:Todd Nelson
ID: 41825448
When you say "all" users do you mean "all" users or just those users you are testing?

Assuming the latter, are those users a member of any privileged groups (i.e. Domain Admins, Enterprise Admins, Schema Admins)?

If so, within the advanced security settings of the users, enable "Allow inheritable permissions..."

After enabling, the mobile users should have access to their mailboxes.

Reference...
https://technet.microsoft.com/en-us/library/aa998240(v=exchg.80).aspx
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Accepted Solution

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j_harrell earned 0 total points
ID: 41825461
By "all", I mean all users who have mobile devices.  None of them are administrative users.  I am receiving the same message when attempting to set up the Domain Admin account on my phone.  for this account too I receive "authentication failed" , even after the advanced settings inheritable permissions check box is set
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LVL 16

Expert Comment

by:Todd Nelson
ID: 41825488
Run the ActiveSync tests from the remote connectivity analyzer ... https://testconnectivity.microsoft.com

Hopefully, it provides you insight to what might be happening.
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LVL 27

Expert Comment

by:davorin
ID: 41825500
Try to use exchange connectivity (acivesync) test at https://testconnectivity.microsoft.com
Please use a test or normal user account and change the password afterwards.
It can give you additional information about where the problem is.
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LVL 27

Expert Comment

by:davorin
ID: 41825503
Todd, sorry for repeating your suggestion.
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LVL 16

Expert Comment

by:Todd Nelson
ID: 41846664
j_harrell, will you provide a status update?
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LVL 15

Expert Comment

by:Jason Crawford
ID: 41895613
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Accept: j_harrell (https:#a41825461)

If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

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