We help IT Professionals succeed at work.

Exchange 2016

James Harrell
on
74 Views
Last Modified: 2016-11-21
I have just completed migrating to exchange 2016. Email is flowing in and out properly and all users have access to email via Outlook web access. However, no one with a mobile device is able to connect to The Exchange Server. Everyone receives the error message authentication failed.

any thoughts on what is happening here?
Comment
Watch Question

Todd NelsonSystems Administrator
CERTIFIED EXPERT
Top Expert 2016

Commented:
When you say "all" users do you mean "all" users or just those users you are testing?

Assuming the latter, are those users a member of any privileged groups (i.e. Domain Admins, Enterprise Admins, Schema Admins)?

If so, within the advanced security settings of the users, enable "Allow inheritable permissions..."

After enabling, the mobile users should have access to their mailboxes.

Reference...
https://technet.microsoft.com/en-us/library/aa998240(v=exchg.80).aspx
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION
Todd NelsonSystems Administrator
CERTIFIED EXPERT
Top Expert 2016

Commented:
Run the ActiveSync tests from the remote connectivity analyzer ... https://testconnectivity.microsoft.com

Hopefully, it provides you insight to what might be happening.
CERTIFIED EXPERT

Commented:
Try to use exchange connectivity (acivesync) test at https://testconnectivity.microsoft.com
Please use a test or normal user account and change the password afterwards.
It can give you additional information about where the problem is.
CERTIFIED EXPERT

Commented:
Todd, sorry for repeating your suggestion.
Todd NelsonSystems Administrator
CERTIFIED EXPERT
Top Expert 2016

Commented:
j_harrell, will you provide a status update?
Jason CrawfordTransport Ninja
CERTIFIED EXPERT

Commented:
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Accept: j_harrell (https:#a41825461)

If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

exchangepro
Experts-Exchange Cleanup Volunteer
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.