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Why sharepoint kept on promtping for password while logging on?

Posted on 2016-10-03
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Last Modified: 2016-10-17
This is using MS Sharepoint server 2013. This server has been setup and configured with some settings a couple of months. However, when the user logon, he or she has to key in passwords several times before accessing. What could be went wrong with it, and how to solve the problem?

Thanks,
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Question by:MichaelBalack
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LVL 19

Expert Comment

by:helpfinder
ID: 41825945
I assume user is using web browser to access SharePoint content.
Are users using different browser than Internet Explorer? Could user try with IE if the behaviour is the same?
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LVL 1

Author Comment

by:MichaelBalack
ID: 41825960
Hi Help finder,

I will try to access using is only.
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LVL 24

Expert Comment

by:Pawan Kumar
ID: 41825961
Seems like your password has been changed recently and it was saved in credential manager.
Try clearing the data from credential manager.


If the above doesnt work try below.

Web.config file

Location -> C:\inetpub\wwwroot\80 or 90

Try Adding below entries there.

<add verb="OPTIONS" allowed="false" />
<add verb="PROPFIND" allowed="false" />

Open in new window


Enjoy !Pawan
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Author Comment

by:MichaelBalack
ID: 41826058
Hi Pawan,

Sure, I will apply the suggested values when back to office tomorrow.
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LVL 1

Author Comment

by:MichaelBalack
ID: 41829079
Hi Pawan,

The exact location for web.config file is, C:\program files\common files\microsoft shared\web server extensions\15\templates\layouts

However, after adding in the 2 lines as suggested, I can't browse the sharepoint home page.

Please see attached web.config file
web.config
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LVL 24

Expert Comment

by:Pawan Kumar
ID: 41829091
Hi,

No no, Dont change that config file, that is for something else.

Let me check some other option, you are sure that you dont have config file @ C:\inetpub\wwwroot. Right ?
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Author Comment

by:MichaelBalack
ID: 41829128
Yes, confirm don't have
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Expert Comment

by:Pawan Kumar
ID: 41829159
Have you tried clearing the credential manager..
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LVL 15

Expert Comment

by:Walter Curtis
ID: 41832091
Don't touch the web config file for this. If the user can log in once, even if they have to try multiple times, that indicators that the web config file is fine. Modifying that file can lead you down a long path to destruction of your SharePoint farm.

It is likely user issues, or possibly a sporadic connection to the AD controller or possibly network issues. Troubleshoot in those directions and you will find the issue.
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Expert Comment

by:Walter Curtis
ID: 41835997
Any luck?
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Accepted Solution

by:
MichaelBalack earned 0 total points
ID: 41840510
I added the sharepoint url into the IE's Intranet, and also in Internet options, tick "remember the current user and password".

Tested few days, and looks like the prompting gone.
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LVL 15

Expert Comment

by:Walter Curtis
ID: 41840519
Excellent!
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LVL 24

Expert Comment

by:Pawan Kumar
ID: 41840525
Great to hear that !!
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Author Closing Comment

by:MichaelBalack
ID: 41846338
Thank for all the experts' suggestions, that led to the mentioned solution. Thanks a lot
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