?
Solved

Why sharepoint kept on promtping for password while logging on?

Posted on 2016-10-03
14
Medium Priority
?
45 Views
Last Modified: 2016-10-17
This is using MS Sharepoint server 2013. This server has been setup and configured with some settings a couple of months. However, when the user logon, he or she has to key in passwords several times before accessing. What could be went wrong with it, and how to solve the problem?

Thanks,
0
Comment
Question by:MichaelBalack
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 4
  • 3
  • +1
14 Comments
 
LVL 19

Expert Comment

by:helpfinder
ID: 41825945
I assume user is using web browser to access SharePoint content.
Are users using different browser than Internet Explorer? Could user try with IE if the behaviour is the same?
0
 
LVL 1

Author Comment

by:MichaelBalack
ID: 41825960
Hi Help finder,

I will try to access using is only.
0
 
LVL 29

Expert Comment

by:Pawan Kumar
ID: 41825961
Seems like your password has been changed recently and it was saved in credential manager.
Try clearing the data from credential manager.


If the above doesnt work try below.

Web.config file

Location -> C:\inetpub\wwwroot\80 or 90

Try Adding below entries there.

<add verb="OPTIONS" allowed="false" />
<add verb="PROPFIND" allowed="false" />

Open in new window


Enjoy !Pawan
0
Get free NFR key for Veeam Availability Suite 9.5

Veeam is happy to provide a free NFR license (1 year, 2 sockets) to all certified IT Pros. The license allows for the non-production use of Veeam Availability Suite v9.5 in your home lab, without any feature limitations. It works for both VMware and Hyper-V environments

 
LVL 1

Author Comment

by:MichaelBalack
ID: 41826058
Hi Pawan,

Sure, I will apply the suggested values when back to office tomorrow.
0
 
LVL 1

Author Comment

by:MichaelBalack
ID: 41829079
Hi Pawan,

The exact location for web.config file is, C:\program files\common files\microsoft shared\web server extensions\15\templates\layouts

However, after adding in the 2 lines as suggested, I can't browse the sharepoint home page.

Please see attached web.config file
web.config
0
 
LVL 29

Expert Comment

by:Pawan Kumar
ID: 41829091
Hi,

No no, Dont change that config file, that is for something else.

Let me check some other option, you are sure that you dont have config file @ C:\inetpub\wwwroot. Right ?
0
 
LVL 1

Author Comment

by:MichaelBalack
ID: 41829128
Yes, confirm don't have
0
 
LVL 29

Expert Comment

by:Pawan Kumar
ID: 41829159
Have you tried clearing the credential manager..
0
 
LVL 19

Expert Comment

by:Walter Curtis
ID: 41832091
Don't touch the web config file for this. If the user can log in once, even if they have to try multiple times, that indicators that the web config file is fine. Modifying that file can lead you down a long path to destruction of your SharePoint farm.

It is likely user issues, or possibly a sporadic connection to the AD controller or possibly network issues. Troubleshoot in those directions and you will find the issue.
0
 
LVL 19

Expert Comment

by:Walter Curtis
ID: 41835997
Any luck?
0
 
LVL 1

Accepted Solution

by:
MichaelBalack earned 0 total points
ID: 41840510
I added the sharepoint url into the IE's Intranet, and also in Internet options, tick "remember the current user and password".

Tested few days, and looks like the prompting gone.
0
 
LVL 19

Expert Comment

by:Walter Curtis
ID: 41840519
Excellent!
0
 
LVL 29

Expert Comment

by:Pawan Kumar
ID: 41840525
Great to hear that !!
0
 
LVL 1

Author Closing Comment

by:MichaelBalack
ID: 41846338
Thank for all the experts' suggestions, that led to the mentioned solution. Thanks a lot
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When installing SharePoint 2010 RTM I came across a strange error, I was getting timeouts during the installation. I searched the web and found the best solution to be found here (http://social.msdn.microsoft.com/Forums/en-US/sharepoint2010genera…
SharePoint Designer 2010 has tools and commands to do everything that can be done with web parts in the browser, and then some – except uploading a web part straight into a page that is edited in SPD. So, can it be done? Scenario For a recent pr…
Michael from AdRem Software explains how to view the most utilized and worst performing nodes in your network, by accessing the Top Charts view in NetCrunch network monitor (https://www.adremsoft.com/). Top Charts is a view in which you can set seve…
In this video you will find out how to export Office 365 mailboxes using the built in eDiscovery tool. Bear in mind that although this method might be useful in some cases, using PST files as Office 365 backup is troublesome in a long run (more on t…

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question