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FortiGate problem

Posted on 2016-10-03
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Last Modified: 2016-10-15
Hi all , i have  problem with google site , it's not working with fortiGate  policies  put in logs  is allowed and not open with all browser  just google  site
2016-10-03_11-31-39.png
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Question by:asfourcrystal
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8 Comments
 
LVL 37

Expert Comment

by:bbao
ID: 41826099
> not open with all browser  just google site

the screenshot is for firewall rules. can you please also post a screenshot for the issue on browser side when accessing Google sites?
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Author Comment

by:asfourcrystal
ID: 41826119
this screen shot for the issue on browser side
google.jpg
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LVL 37

Expert Comment

by:bbao
ID: 41826133
are you able to PING google.com.eg from the same computer?
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Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
LVL 63

Accepted Solution

by:
btan earned 500 total points
ID: 41826168
Maybe can try other machine besides this machine. And also try FireFox on top Chrome.

FortiOS 5.2 and above will have a new feature that allow Google Apps and block all Gmail/Google services. http://cookbook.fortinet.com/blocking-google-access-for-consumer-accounts/ 
Try to also reset all firewall session and clean your DNS cache. And will need SSL Inspection enabled on the web filter profile. I am wondering if it is blocking any other TCP/UDP ports even though the web filter profile allows it.
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LVL 27

Expert Comment

by:skullnobrains
ID: 41836065
where is google.com.eg allowed in the screenshot ?
if you allowed google.services only, it is very possible that the url list for google services does not include the egyptian google
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Author Comment

by:asfourcrystal
ID: 41839513
i already allowed  google.services and not working i try batn's solution
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LVL 27

Expert Comment

by:skullnobrains
ID: 41840012
i'm not telling you to allow google.service

allowing google.service is not enough. you have to specifically allow google.com.eg and possibly a bunch of other urls. it will be easier if you log blocked traffic

at the very list you'll need
- google.com.eg
- google.com
- gstatic.com
just in order to get basic searches to work
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LVL 63

Expert Comment

by:btan
ID: 41840105
You can also check out the list of port and service URL for google services

e.g. Google Drive firewall and proxy settings
For the following hosts, [N] means any single decimal digit and * means any string not containing a period.
www.google.com:443/HTTPS
•accounts.google.com:443/HTTPS
•googledrive.com:443/HTTPS
•drive.google.com:443/HTTPS
•*.drive.google.com:443/HTTPS
•docs.google.com:443/HTTPS
•*.docs.google.com:443/HTTPS
•*.c.docs.google.com:443/HTTPS
•sheets.google.com:443/HTTPS
•slides.google.com:443/HTTPS
•talk.google.com:5222/XMPP (needed only for Google Drive for Mac/PC)
•gg.google.com:443/HTTPS
•script.google.com:443/HTTPS
•ssl.google-analytics.com:443/HTTPS
•video.google.com:443/HTTPS
•s.ytimg.com:443/HTTPS
•apis.google.com:443/HTTPS
•*.googleapis.com:443/HTTPS
•*.googleusercontent.com:443/HTTPS
•*.gstatic.com:443/HTTPS
•lh[N].google.com:443/HTTPS
•[N].client-channel.google.com:443/HTTPS
•clients[N].google.com:443/HTTPS
https://support.google.com/a/answer/2589954?hl=en
e.g. Sites firewall settings
For the following hosts, * represents any string not containing a period.
•sites.google.com:80/HTTP
•sites.google.com:443/HTTPS
•*.sites.google.com:443/HTTPS
•*.googlegroups.com:443/HTTPS
•drive.google.com:443/HTTPS
https://support.google.com/a/answer/6163291?visit_id=1-636118732910827443-325829852&rd=1
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