FortiGate problem

Posted on 2016-10-03
Medium Priority
Last Modified: 2016-10-15
Hi all , i have  problem with google site , it's not working with fortiGate  policies  put in logs  is allowed and not open with all browser  just google  site
Question by:asfourcrystal
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LVL 37

Expert Comment

ID: 41826099
> not open with all browser  just google site

the screenshot is for firewall rules. can you please also post a screenshot for the issue on browser side when accessing Google sites?

Author Comment

ID: 41826119
this screen shot for the issue on browser side
LVL 37

Expert Comment

ID: 41826133
are you able to PING google.com.eg from the same computer?
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LVL 64

Accepted Solution

btan earned 2000 total points
ID: 41826168
Maybe can try other machine besides this machine. And also try FireFox on top Chrome.

FortiOS 5.2 and above will have a new feature that allow Google Apps and block all Gmail/Google services. http://cookbook.fortinet.com/blocking-google-access-for-consumer-accounts/ 
Try to also reset all firewall session and clean your DNS cache. And will need SSL Inspection enabled on the web filter profile. I am wondering if it is blocking any other TCP/UDP ports even though the web filter profile allows it.
LVL 27

Expert Comment

ID: 41836065
where is google.com.eg allowed in the screenshot ?
if you allowed google.services only, it is very possible that the url list for google services does not include the egyptian google

Author Comment

ID: 41839513
i already allowed  google.services and not working i try batn's solution
LVL 27

Expert Comment

ID: 41840012
i'm not telling you to allow google.service

allowing google.service is not enough. you have to specifically allow google.com.eg and possibly a bunch of other urls. it will be easier if you log blocked traffic

at the very list you'll need
- google.com.eg
- google.com
- gstatic.com
just in order to get basic searches to work
LVL 64

Expert Comment

ID: 41840105
You can also check out the list of port and service URL for google services

e.g. Google Drive firewall and proxy settings
For the following hosts, [N] means any single decimal digit and * means any string not containing a period.
•talk.google.com:5222/XMPP (needed only for Google Drive for Mac/PC)
e.g. Sites firewall settings
For the following hosts, * represents any string not containing a period.

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