?
Solved

MS Server ActiveSync doesn't work for Exchange 2010, what shall I do?

Posted on 2016-10-03
8
Medium Priority
?
34 Views
Last Modified: 2016-10-08
This is using altogether 5 Exch 2010 (w/sp1) servers. 3 CAS, 2 HT/MB. CAS is using NLB. Recently, found that my handphone stopped to receive any incoming email. How should I troubleshoot to get whole thing back in life again.

Thanks in advance.
0
Comment
Question by:MichaelBalack
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
  • 2
8 Comments
 
LVL 27

Expert Comment

by:☠MAS☠
ID: 41826081
Hi,
First of all you are running unsupported version of Exchange. You have to upgrade to Exchange 2010 SP3 ASAP.
Please test activesync https://testconnectivity.microsoft.com/ and check for errors in the result
2
 
LVL 16

Expert Comment

by:Todd Nelson
ID: 41826441
MAS is correct.  Update your Exchange 2010 servers with SP3 and UR21 for SP3 to be in support if you have to call Microsoft.  Also, testing from exrca.com (as MAS stated) will help to identify possible errors.

Upgrade in this order ... CAS servers first, HT servers second, and Mailbox servers last.  In your case, HT and MB are combined and will be done together.

Is the "handphone" an Apple iPhone?  What iOS version?  If it's iOS 10, I've heard of some issues with ActiveSync.
0
 
LVL 1

Author Comment

by:MichaelBalack
ID: 41827419
Samsung android
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 16

Expert Comment

by:Todd Nelson
ID: 41827458
Did you run the ActiveSync test?  If so, what was the result?

I have heard of many issues with Android and specifically Exchange 2010 SP1.  What version of Android?  Any other types of phones work or not?
0
 
LVL 1

Accepted Solution

by:
MichaelBalack earned 0 total points
ID: 41827473
Hi Todd and MAS,

This MS Activesync problem is a perennial issue. It was because the DNS resolution issue by the primary AD DNS server. Restarting both the exch and this DC solve the problem.
1
 
LVL 27

Expert Comment

by:☠MAS☠
ID: 41827477
Glad to know it is fixed and thanks for sharing the solution.
Please arrange a weekend and update your server to SP3.
https://www.microsoft.com/en-us/download/details.aspx?id=36768
If possible update to RU13  after update to SP3.
https://support.microsoft.com/en-us/kb/3141339
Take a full backup before update.

Cheers
MAS
0
 
LVL 1

Author Comment

by:MichaelBalack
ID: 41827481
Hi MAS,

Sure, we are planning to have a downtime to upgrade all the 5 exch servers.
0
 
LVL 1

Author Closing Comment

by:MichaelBalack
ID: 41834913
By using the method I mentioned, I managed to get the ActiveSync works
0

Featured Post

Veeam Disaster Recovery in Microsoft Azure

Veeam PN for Microsoft Azure is a FREE solution designed to simplify and automate the setup of a DR site in Microsoft Azure using lightweight software-defined networking. It reduces the complexity of VPN deployments and is designed for businesses of ALL sizes.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article explains how to install and use the NTBackup utility that comes with Windows Server.
A couple of months ago we ran into an issue that necessitated re-creating our Edge Subscriptions. However, when we attempted to execute the command: New-EdgeSubscription -filename C:\NewEdgeSub_01.xml we received an error indicating that the LDAP se…
This tutorial will walk an individual through configuring a drive on a Windows Server 2008 to perform shadow copies in order to quickly recover deleted files and folders. Click on Start and then select Computer to view the available drives on the se…
This tutorial will walk an individual through the steps necessary to install and configure the Windows Server Backup Utility. Directly connect an external storage device such as a USB drive, or CD\DVD burner: If the device is a USB drive, ensure i…
Suggested Courses

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question