User Kicked Out by Citrix

Dear EE,

I have 10 Users license for Citrix XenApp 7.6 on Windows 2012 R2 SE.
 
When there are multiple users login the system , some users get kicked off automatically or even cannot logging.
 
Can you please help me in this regard thanks.

Thanks
Netsol-NOSAsked:
Who is Participating?
 
James RankinCommented:
Maybe check the load index of your server when this is happening....

http://www.peppercrew.nl/index.php/2015/03/where-did-qfarm-go-in-xenapp-7-5-7-6/
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Netsol-NOSAuthor Commented:
Thanks, James.
Can  you please confirm that is it possible if server license is only for 10 users and if 11th user tries to connect the citrix kicked him off.  Just a second thought is it possible ?
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James RankinCommented:
I would have thought it would have denied access to the connecting user rather than disconnecting an already existing one, personally.
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Netsol-NOSAuthor Commented:
is this command is safe..

Get-BrokerMachine | select-object Dnsname.Loadindex.WindowsConnectionSetting.SessionCount | ft –AutoSize




set-alias qfarm Qfarm-Load
function Qfarm-Load {Get-BrokerMachine -SessionSupport MultiSession -Property dnsName,loadIndex,SessionCount}
Qfarm-Load
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James RankinCommented:
Most commands are simply querying the database, so shouldn't have any effect on running sessions or the like, if that's what you mean by "safe"?
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