SELECT
id_reclamacao,
sise,
fk_seguradora,
nome_reclamante,
data,
case TIMESTAMPDIFF(HOUR, data, IFNULL(data_atendimento, CURRENT_TIMESTAMP))
WHEN <24 THEN 'V'
WHEN >=24 AND < 36 THEN 'A'
WHEN >=36 AND < 48 THEN 'L'
ELSE 'Ve'
END AS sla,
nome_agente,
procedencia
FROM system_reclamacao
Thank you for suggestions also.