SELECT id_reclamacao, sise, fk_seguradora, nome_reclamante, data, case TIMESTAMPDIFF(HOUR, data, IFNULL(data_atendimento, CURRENT_TIMESTAMP)) WHEN <24 THEN 'V' WHEN >=24 AND < 36 THEN 'A' WHEN >=36 AND < 48 THEN 'L' ELSE 'Ve' END AS sla, nome_agente, procedencia FROM system_reclamacao
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