Link to home
Start Free TrialLog in
Avatar of jana
janaFlag for United States of America

asked on

After Windows Anniversary Update 1607 super super slow PC

Last night we update our Windows 10 version 1511 to Windows Anniversary Update  1607.  This morning we have had the most horrible experience ever in Windows; the PC is super slow.  So slow that a click to the next click takes 5 to 10 seconds to display whatever results we are clicking.

Help!!!! Please an EE with some experience in this can assist us!

Thanx in advance!
SOLUTION
Avatar of McKnife
McKnife
Flag of Germany image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of jana

ASKER

The antivirus is from Comodo.


How do we know
Avatar of awawada
awawada

And which Comodo product do you use?
ASKER CERTIFIED SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of jana

ASKER

Can't right now.  Did as suggested and ran safe mode but the notebook doesn't start.  It stays in the Toshiba logo.  We have turned off and on but nothing.  Help!
Switching to safe mode cannot be the reason why it stays at the Toshiba logo screen.
Pretty sure the reason is hardware related. Please check your hard drive for errors using the tools of the respective manufacturer.
Avatar of jana

ASKER

Yes, we also think it's not related.

We have turned it off/on various time and no luck.  Ok, we will start check how to see what happened.
Avatar of jana

ASKER

If any EE assist, the notebooks is a Toshiba SATELLITE S855-S5381 1 tb drive 8gb ram, window 10 (we are trying search what to do when the notebook doesn't book sand just stay on the logon)

Thanx in advance
Check the hard drive or simply remove the hard drive and see if it goes past the Toshiba screen, then.
Avatar of jana

ASKER

We took out the battery and it's booted to a message about "restar" or "repair options".  We choose restart and did the same; stood in the toshiba logo.

We will keep trying.
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of jana

ASKER

We have tried:

- removing all input connecting
- removing and reseating of the battery
- press hold power long time
- power on press f2 rapidly (we can get into cmos)
- removing and reseating the memory
- removing and reseating the hard drive

These came from different searches.

And in some cases we get the screen,

User generated image
If we click advance option we get

User generated image
-
Avatar of jana

ASKER

It looks like the hard disk is working.
Avatar of jana

ASKER

We will proceed to close the question since after the crash its not related the initial questions.

Thank you all for all your support.