outlook indexing

We have a user that recently got a new system (windows 7/office 2013) but is complaining about not being able to find some items in a secondary mailbox that she has full access to.  She says that search terms are not returning the same number of results as her old machine (office 2010) did for messages just within the last couple months.  Aside from a new outlook profile and rebuilding the index (which completed), not sure what else to try.
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Seth SimmonsSr. Systems AdministratorAsked:
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Addy NadiaExpertCommented:
This has been solved in another thread some time back .. regarding the same issue

Solution is to map the mailbox as a secondary account in Outlook, instead of additional mailbox

Control panel--Profile--email accounts--new account

This account will be configured when outlook is closed

try this way, let the indexing status will be 0, while going to search options, then try to search the emails

it will fix the issue

Thanks,
Andy
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Seth SimmonsSr. Systems AdministratorAuthor Commented:
actually, it was a secondary mailbox originally - there was no indexing at all that way thus not able to search anything
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Addy NadiaExpertCommented:
yes, i got it. That is why i am pointing you to configure the another mailbox as a Secondary Mailbox.

It will Resolve this issue.

Thanks,
Andy
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Seth SimmonsSr. Systems AdministratorAuthor Commented:
configuring a second account defeats the purpose of the design of having the mailbox automatically appear since the user already has full access

This has been solved in another thread some time back

where?

try this way, let the indexing status will be 0

indexing status is already 0; it shows everything is indexed
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Addy NadiaExpertCommented:
have you tried another machine ??
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Seth SimmonsSr. Systems AdministratorAuthor Commented:
another machine works fine
completely removed office and reinstalled; search is working fine now
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Seth SimmonsSr. Systems AdministratorAuthor Commented:
figured it out myself
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