Solved

Exchange 2010 -  Delay in email received

Posted on 2016-10-03
7
47 Views
Last Modified: 2016-10-17
I'm experiencing delays from email coming from a specific domain.  I don't believe the issue lies with our server, but sense the delay is from two different domains, I wondered whether there was something in our server that was causing this delay. Below is some of the header information for the delayed emails:


Email 1:
Received: from mout.perfora.net (74.208.4.194) by mail.ndapc.com
 (192.168.0.51) with Microsoft SMTP Server id 14.1.218.12; Sun, 2 Oct 2016
 16:05:02 -0400
Received: from ACCOUNTINGD ([50.194.177.237]) by mrelay.perfora.net
 (mreueus002) with ESMTPA (Nemesis) id 0Lyk9B-1atNOy3RyR-0164fq; Fri, 30 Sep
 2016 20:29:59 +0200

X-Mailer: Microsoft Outlook 15.0
Thread-Index: AQJqvjSho+4cY93Ge3gFg/Wwc7dhmgJrPM00n024eSA=
Content-Language: en-us

X-Provags-ID: V03:K0:fdKutpUo4RhL9KXGvArE8OHqEvZ3O5X0d39Vo8jDw7dIzoJ92AC
 IdZi8x6dpZpW/H2rNZOqyQZpO/0QZUC0V8BFHZmVdGHDTJT2uoRgGaJn4WOjyCPdNPIygdY
 XBy1+bsVrvb5D+G9CiM9gvEKZmr90t3QM2IsZFMwnr2LHUjxmJ2PxV4W0zkTzHRIYX7CMEc
 5NGIWw7OemXgbVUnoU8WA==
X-UI-Out-Filterresults: notjunk:1;V01:K0:TiTPIGTN8fs=:9E5QPyq/oIe0VRP5PrFdbS
 kirdMEdNwRrJP/oMWVUBwCwmK/X18v7x2cz0AP6w3K7ErUhTZAPR/LGoyq+2MBGAKkRazZkEl
 mdh07qibnZVnlNTzFhFSqU8/oD0PIgKSimov+EimjPPS+UEhKODXPhtgVJEDns+n67nYIDPRe
 9TVAhdTE6WThn+CBx/tn81WqAFJ+s8a6StWLD9OU0kuIH1V3gdjaHiUscOgUz/UpoEdqEqyYn
 ukd8vLg6DLGKT5nNhyETMjealkQTeDRx1SncPBVBUjBTitCMyctAhqj4iTjPZ89F7bVjGwMVe
 O20LGoss0BFHidkJoOhYMZwzkpmr1ks7j2Lgn2bBZFOqQbTw2KI7q/k/DExWwQeDHVFjFOoGj
 cMUS7EkxiwSNlqBdYLNU9JJ9nPlOHXWqszicP0y5wxirhFVeVlbEiqv/e4TQiExxNhlgMD5sC
 4IagaXgDYOFYQDzAJ1jwYs5+B/bR9P5oy4R3fjw6Jc1uYU0+uBb8dhb2WJPikFyIX0nun4zGk
 G495e1NrsoIZ5+l3LE7NePLJrt2oLw/W0zBvkI7vVY7rAsOcgpObmoTDSjIGjKFpXg1nbOdwv
 XeM4guyvPQMLRT1A4K04Lxx1ETk5LSwqBramEk5lBE2JYOx9SIBVuQmil2pffMMHlAuTwEo21
 B08Trn9dPv4nqluXN+uBVJlE5mRdl2d8UFKiURxBlv/7UkE0aGaf+sMv7wNa7DC5cjZVowQA2
 9sTF2OwE92QNO1lj

X-MS-Exchange-Organization-AuthSource:
X-MS-Exchange-Organization-AuthAs: Anonymous
X-GFI-SMTP-Submission: 1
X-MS-Exchange-Organization-PRD: stoaintl.com
X-MS-Exchange-Organization-SenderIdResult: None
Received-SPF: None (    does not designate
 permitted sender hosts)
X-GFI-SMTP-Submission: 1
X-GFI-SMTP-HelloDomain: mout.perfora.net
X-GFI-SMTP-RemoteIP: 74.208.4.194
X-MS-Exchange-Organization-Antispam-Report: SenderOnRecipientSafeSendersList
X-MS-Exchange-Organization-SCL: -1



Email 2:

Received: from s12p02o141.mxlogic.net (208.65.145.64) by mail.ndapc.com
 (192.168.0.51) with Microsoft SMTP Server id 14.1.218.12; Fri, 30 Sep 2016
 16:58:44 -0400
Received: from unknown [96.56.33.53] (EHLO UB03.ubprop.com)      by
 s12p02o141.mxlogic.net(mxl_mta-8.5.0-1466)      with ESMTP id
 c13dee75.7fc6ce1fc700.23146.00-544.64094.s12p02o141.mxlogic.net
 (envelope-from <jorleman@ubproperties.com>);      Fri, 30 Sep 2016 15:03:24 -0600
 (MDT)
X-MXL-Hash: 57eed31c1c75c2dd-17bdaaf2ec4e339f3ce39332458fb6b9527c55c4
Received: from unknown [96.56.33.53] (EHLO UB03.ubprop.com)      by
 s12p02o141.mxlogic.net(mxl_mta-8.5.0-1466) over TLS secured channel      with
 ESMTP id 5be4de75.0.35925.00-333.100478.s12p02o141.mxlogic.net (envelope-from
 <    >);      Thu, 29 Sep 2016 11:26:13 -0600 (MDT)
X-MXL-Hash: 57ed4eb551d94569-cc519633019a756e7aa785422196a6fd9d088813
Received: from UB03.ubprop.com ([fe80::e575:47e0:63f0:f08f]) by
 UB03.ubprop.com ([fe80::e575:47e0:63f0:f08f%13]) with mapi id 14.02.0328.009;
 Thu, 29 Sep 2016 13:26:12 -0400

Thread-Index: AdIaZLmy6LHU7RjLQ2Catj7VIaHPqAADUcfyAAAzt/AAAPDS8A==
Date: Thu, 29 Sep 2016 17:26:12 +0000
Message-ID: <7A21F3C2-D083-4C0C-B323-9F113DE8A442@ubproperties.com>
References: <2424137C-0872-4294-ADB1-55D84FDD097D@ubproperties.com>
 <ED4D8A01-AE4D-4044-A04D-66EB00B6229B@ubproperties.com>,<DM2PR04MB1851278FD3F37085C58B2278B2CE0@DM2PR04MB1851.namprd04.prod.outlook.com>
In-Reply-To: <DM2PR04MB1851278FD3F37085C58B2278B2CE0@DM2PR04MB1851.namprd04.prod.outlook.com>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
MIME-Version: 1.0
X-AnalysisOut: [v=2.1 cv=ReuWfgZv c=1 sm=1 tr=0 a=VZ+C9M41iubXZmT/EKwz6w==]
X-AnalysisOut: [:117 a=VZ+C9M41iubXZmT/EKwz6w==:17 a=kj9zAlcOel0A:10 a=xqW]
X-AnalysisOut: [C_Br6kY4A:10 a=GW1xBdLrtEIA:10 a=FJA1PnO1AAAA:8 a=xFkcl9sD]
X-AnalysisOut: [AAAA:8 a=3oc9M9_CAAAA:8 a=Kl3Z8SwrwPVNRRcY8dQA:9 a=yO-S9Wo]
X-AnalysisOut: [B2xLQcHSt:21 a=QZ7x49gEzHQ1JYKH:21 a=CjuIK1q_8ugA:10 a=q7-]
X-AnalysisOut: [djQggoAkA:10 a=cjjtZJ1ZH2wA:10 a=zF-lripLtB8A:10 a=JAKdFTT]
X-AnalysisOut: [65_LX2izJ9qDR:22 a=31gl-k8mzNzjL2ROS0WW:22 a=WQP3B-o2DcFb_]
X-AnalysisOut: [-ao3AbR:22]
X-Spam: [F=0.5987312666; CM=0.500; MH=0.598(2016093018); S=0.200(2015072901)]
X-MAIL-FROM: <jorleman@ubproperties.com>
X-SOURCE-IP: [96.56.33.53]


X-MS-Exchange-Organization-AuthAs: Anonymous
X-GFI-SMTP-Submission: 1
X-MS-Exchange-Organization-PRD: ubproperties.com
X-MS-Exchange-Organization-SenderIdResult: None

X-GFI-SMTP-Submission: 1
X-GFI-SMTP-HelloDomain: s12p02o141.mxlogic.net
X-GFI-SMTP-RemoteIP: 208.65.145.64
X-MS-Exchange-Organization-Antispam-Report: SenderOnRecipientSafeSendersList
X-MS-Exchange-Organization-SCL: -1
0
Comment
Question by:AlxCastaneda
  • 4
  • 3
7 Comments
 
LVL 14

Expert Comment

by:Todd Nelson
ID: 41827460
Take the header info you have and run it with a header analyzer from MxToolbox.com or exrca.com.  That might suggest to you where the delay might be.
1
 

Author Comment

by:AlxCastaneda
ID: 41834354
It seems the delay happens between mout.perfora.net and our email server. Is there a way to figure out what is causing this delay?


___


1 ACCOUNTINGD ([50.194.177.237]) mrelay.perfora.net (mreueus001) ‎10‎/‎6‎/‎2016‎ ‎6‎:‎22‎:‎36‎ ‎AM
 
ESMTPA (Nemesis)    
2 mout.perfora.net (74.208.4.194) mail.ndapc.com (192.168.0.51) ‎10‎/‎7‎/‎2016‎ ‎4‎:‎13‎:‎58‎ ‎AM

1311 minutes 22 seconds
0
 
LVL 14

Expert Comment

by:Todd Nelson
ID: 41834423
Will you post a screenshot of the header analyzer output?

Block out (redact) anything you don't want us to see.  I'd like to get a holistic view of the mail flow from sender to recipient.
0
How to improve team productivity

Quip adds documents, spreadsheets, and tasklists to your Slack experience
- Elevate ideas to Quip docs
- Share Quip docs in Slack
- Get notified of changes to your docs
- Available on iOS/Android/Desktop/Web
- Online/Offline

 

Author Comment

by:AlxCastaneda
ID: 41836363
Attached are the email headers.  

Header for email 1 of 2Email-Header---2.JPG
0
 
LVL 14

Expert Comment

by:Todd Nelson
ID: 41837152
That's a brutal delay.

I was assuming there would be more hops before it was delivered.  Help me understand this specific mail flow from sender to recipient.

What are ACCOUNTINGSD, mrelay.perfora.net, what is mount.perfora.net, and mail.ndapc.com?
0
 

Author Comment

by:AlxCastaneda
ID: 41837226
ACCOUNTINGSD is the original computer sending the email

They use an email service know as 1 & 1  as their mail provider.  mrelay.perfora.net is this providers server.

mail.ndapc.com is our server. We host our own exchange server.

This is the only domain we are having delay problems with,
0
 
LVL 14

Accepted Solution

by:
Todd Nelson earned 500 total points
ID: 41837266
Are the delays predictable and consistent from that specific email domain?  

If so, and no issues with other senders, I would contact that specific email provider.
0

Featured Post

Too many email signature updates to deal with?

Do you feel like you are taking up all of your time constantly visiting users’ desks to make changes to email signatures? Wish you could manage all signatures from one central location, easily design them and deploy them quickly to users? Well, there is an easy way!

Join & Write a Comment

Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
Scam emails are a huge burden for many businesses. Spotting one is not always easy. Follow our tips to identify if an email you receive is a scam.
This tutorial will walk an individual through the steps necessary to join and promote the first Windows Server 2012 domain controller into an Active Directory environment running on Windows Server 2008. Determine the location of the FSMO roles by lo…
how to add IIS SMTP to handle application/Scanner relays into office 365.

757 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now