troubleshooting Question

Possible ways to recover from drive crash

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janaFlag for United States of America asked on
Storage HardwareDisaster Recovery
29 Comments5 Solutions183 ViewsLast Modified:
Recently a notebook of ours crashed after a installing the latest Windows 10 anniversary update 1607; we assume that the update had nothing to do with the crash. That said, we would like to present what happened, what was done and get EE advice on how to recover the data.

The notebook is a Toshiba satellite with 1 tb drive 8 gb ram.  The night before we left the notebook processing the w10 update and the next day,

- the notebook super slow
- we deleted from memory any ram-hungry apps that seemed the culprit
- created new user and logged in
- rebooted and logged off/on various times
- still slow
- in an EE recommendation we booted to safe-mode
- at reboot, the pc stays at the Toshiba logo; no error message
- we have left the device on that logo for an hour or so to see if it was a slow boot since it was in safe-mode; but no, never passed the logo screen
- we have rebooted several times and same problem

We tried,
- removing all input connecting
- removing and reseating of the battery
- press hold power long time
- power on press F2 rapidly (to get into the cmos)
- removing and reseating the memory
- removing and reseating the hard drive  
- changing in the cmos to "fast boot"

And in some these trials we did get the a windows recover screen options, but that is all.

Assuming it could be a faulty drive, we purchased an exact drive model/size etc. (Super lucky) with the difference that the "date", the "drive rev", 'serial" and the code numbering on tha back board are different.

- how can we disable the logo of the notebook so we can see an actual or the exact error message that would be presented if there no logo?
- based on some searches, there was recommendation of purchasing an exact drive (luckily we did) and changing the circuit board.
- also found recommendation to "blow-dry" or "hot blower" the notebook with heat (some strange reason worked for some people).
- finally, based on all that we have noted in this question, what is EE recommendation or experience in situation like this?
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