Trying to install Company VPN software on my Microsoft Surface Pro4 with Windows 10 installed error "You'll need a new app to open this jar"

Hello EE,

When I try to install my corporate VPN software on a users computer
Microsoft Surface Pro 4
Windows 10
I get a pop up "You'll need a new app to open this jar" error with a Look for an app in the Store message.
Any ideas?  I can't get this software installed.
operationsITAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

McKnifeCommented:
Hi.

"jar" could mean "java archive". Those are processed usually by the java runtime environment. Download and install the latest, for a test:
http://download.oracle.com/otn-pub/java/jdk/8u101-b13/jre-8u101-windows-i586.exe (x86)
or
http://download.oracle.com/otn-pub/java/jdk/8u101-b13/jre-8u101-windows-x64.exe (x64)
0
arnoldCommented:
What type of VPN do you have, the client might be for different OSs that might not have had VPN capabilities builtin,

You may need to add an app from the store and then only get the settings file from your company.

There are too many ways to achieve this, the situation, however, has to be clearly outline, Java based client, requires as McKnife pointed the installation of the JAVA VM either as the JRE (Runtime Environment provided in the link) or the full package, JDK...
0
McKnifeCommented:
Revisiting my download links, I notice they cannot work  without accepting the license agreement. So Download from http://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
operationsITAuthor Commented:
Thanks!
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
VPN

From novice to tech pro — start learning today.