?
Solved

Trying to install Company VPN software on my Microsoft Surface Pro4 with Windows 10 installed error "You'll need a new app to open this jar"

Posted on 2016-10-04
4
Medium Priority
?
200 Views
Last Modified: 2016-10-18
Hello EE,

When I try to install my corporate VPN software on a users computer
Microsoft Surface Pro 4
Windows 10
I get a pop up "You'll need a new app to open this jar" error with a Look for an app in the Store message.
Any ideas?  I can't get this software installed.
0
Comment
Question by:operationsIT
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 56

Expert Comment

by:McKnife
ID: 41827999
Hi.

"jar" could mean "java archive". Those are processed usually by the java runtime environment. Download and install the latest, for a test:
http://download.oracle.com/otn-pub/java/jdk/8u101-b13/jre-8u101-windows-i586.exe (x86)
or
http://download.oracle.com/otn-pub/java/jdk/8u101-b13/jre-8u101-windows-x64.exe (x64)
0
 
LVL 79

Expert Comment

by:arnold
ID: 41828571
What type of VPN do you have, the client might be for different OSs that might not have had VPN capabilities builtin,

You may need to add an app from the store and then only get the settings file from your company.

There are too many ways to achieve this, the situation, however, has to be clearly outline, Java based client, requires as McKnife pointed the installation of the JAVA VM either as the JRE (Runtime Environment provided in the link) or the full package, JDK...
0
 
LVL 56

Accepted Solution

by:
McKnife earned 2000 total points
ID: 41828575
Revisiting my download links, I notice they cannot work  without accepting the license agreement. So Download from http://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html
0
 

Author Closing Comment

by:operationsIT
ID: 41848180
Thanks!
0

Featured Post

 [eBook] Windows Nano Server

Download this FREE eBook and learn all you need to get started with Windows Nano Server, including deployment options, remote management
and troubleshooting tips and tricks

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Microsoft will be releasing the Windows 10 Creators Update in just a matter of weeks. Are you prepared? Follow these steps to ensure everything goes smoothly and you don't lose valuable data on your PC.
The Windows functions GetTickCount and timeGetTime retrieve the number of milliseconds since the system was started. However, the value is stored in a DWORD, which means that it wraps around to zero every 49.7 days. This article shows how to solve t…
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
Suggested Courses
Course of the Month11 days, 20 hours left to enroll

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question