Solved

Trying to install Company VPN software on my Microsoft Surface Pro4 with Windows 10 installed error "You'll need a new app to open this jar"

Posted on 2016-10-04
4
111 Views
Last Modified: 2016-10-18
Hello EE,

When I try to install my corporate VPN software on a users computer
Microsoft Surface Pro 4
Windows 10
I get a pop up "You'll need a new app to open this jar" error with a Look for an app in the Store message.
Any ideas?  I can't get this software installed.
0
Comment
Question by:operationsIT
  • 2
4 Comments
 
LVL 54

Expert Comment

by:McKnife
ID: 41827999
Hi.

"jar" could mean "java archive". Those are processed usually by the java runtime environment. Download and install the latest, for a test:
http://download.oracle.com/otn-pub/java/jdk/8u101-b13/jre-8u101-windows-i586.exe (x86)
or
http://download.oracle.com/otn-pub/java/jdk/8u101-b13/jre-8u101-windows-x64.exe (x64)
0
 
LVL 77

Expert Comment

by:arnold
ID: 41828571
What type of VPN do you have, the client might be for different OSs that might not have had VPN capabilities builtin,

You may need to add an app from the store and then only get the settings file from your company.

There are too many ways to achieve this, the situation, however, has to be clearly outline, Java based client, requires as McKnife pointed the installation of the JAVA VM either as the JRE (Runtime Environment provided in the link) or the full package, JDK...
0
 
LVL 54

Accepted Solution

by:
McKnife earned 500 total points
ID: 41828575
Revisiting my download links, I notice they cannot work  without accepting the license agreement. So Download from http://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html
0
 

Author Closing Comment

by:operationsIT
ID: 41848180
Thanks!
0

Featured Post

Easy, flexible multimedia distribution & control

Coming soon!  Ideal for large-scale A/V applications, ATEN's VM3200 Modular Matrix Switch is an all-in-one solution that simplifies video wall integration. Easily customize display layouts to see what you want, how you want it in 4k.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In the market for a new backup solution for Windows Server 2016? Follow these guidelines to get the most bang for your buck.
This article describes how to reset your Windows 10 password when you've forgotten it.
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

789 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question