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Unable to open Excel Document on SharePoint getting error "Microsoft Excel is waiting for another application to compelte an OLE action"

Posted on 2016-10-04
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Last Modified: 2016-10-26
There is an excel document uploaded/stored on SharePoint.  When trying to access the document (or any previous version of the document) the action is unsuccessful.  Any user whom attempts get the following 3 messages:
1. Microsoft Excel is waiting for another application to complete an OLE action
2. Sorry we couldn't open... (path of file to document)
3. Microsoft Excel could not open (path of file to document).  There are several possible reasons: The file name or path does not exist; The file is being used by another program; The workbook you are trying to save has the same name as a currently open workbook
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Question by:Kimberley Anderson
6 Comments
 
LVL 9

Expert Comment

by:Mohit Nair
ID: 41829389
Looks like machine specific problem. Read this KB and follow Method1 : Ignore DDE. It should help.
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LVL 17

Expert Comment

by:xtermie
ID: 41829392
For the three messages you mention, the list of Excel errors on Sharepoint state the following reasons for case 3. Error Code:  FileOpenSecuritySettings
Message:  The file you selected could not be found. Check the spelling of the file name and verify that the location is correct. The file you selected cannot be opened at this time due to security settings for Excel Services.
Explanation:  A call to the OpenWorkbook method failed because of the administrator's security settings. This could happen for various reasons. For example, the file is too big; that is, its size exceeded the limit set by the administrator.

All error messages explained here:  https://technet.microsoft.com/en-us/library/cc748833(v=office.12).aspx

Now, for (1) there are several cases where this can happen.
All is explained in this MS article
https://support.microsoft.com/en-us/kb/3001579

However, given that sharepoint items in your workspaces may sometimes indicate a problem, such as an edit conflict or synchronization error, you may sometimes see synchronization error indicators appended to lists in a SharePoint workspace, or on SharePoint workspaces listed in the Launchbar. These errors are typically related to user authentication.
All types of errors are explained here
https://support.office.com/en-us/article/Resolving-conflicts-and-errors-in-SharePoint-Workspace-70928D16-1CFF-4931-B693-F5E346A7BF99

However, ensure that you have
1) Checked in the item properly
2) Have provided users with appropriate access
3) the problem does not relate to the file itself or its sharepoint folder
Try to:
1. To check if the issue is related to the excel file itself. Backup the two files and upload the copies and see how it works.
2. To exclude the folder issue, upload the excel files in problem to other folder which does not occur this issue and check the result.
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LVL 14

Expert Comment

by:SneekCo
ID: 41835989
Check the file to make sure there are no references to locations that do not exist or can't be reached. The messages you are receiving often indicate this problem.

Hope that helps...
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Accepted Solution

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Kimberley Anderson earned 0 total points
ID: 41847101
Thanks for the posts!  The first trouble shooting step was the DDE referred to in one of the documents.  This did not resolve the issue.  I eventually was able to open an earlier version and save as current.  Since I was not able to open the most current file that was throwing the error I could not trouble shoot file vs. folder vs. something else.  I did save a copy of the file I restored from an earlier version and it worked in the current location as well as in a new folder.  I guess this will be a mystery...until the possible next time=)
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LVL 14

Expert Comment

by:SneekCo
ID: 41847108
Glad you got it fixed, kind of anyway :-)
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Author Closing Comment

by:Kimberley Anderson
ID: 41859958
Could not identify issue.  Too many variables to reduce down to issue.  The suggestions did help build my knowledge though=)
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