Solved

Exchange System Attendant Won't Start

Posted on 2016-10-04
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37 Views
Last Modified: 2016-10-11
Server 2008 R2
Exchange 2010 SP3
Exchange server is DC


I'm unable to force an update of the OAB on our Exchange server. The error presented upon trying states that the System Attendant service might not be started - indeed it is not. I am unable to start that service with a 1053: service did not respond to the request in a timely manner (error thrown immediately when trying to start the service).
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Question by:TechGuy_007
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12 Comments
 
LVL 14

Expert Comment

by:Todd Nelson
ID: 41828467
Please post the associated event error?
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LVL 14

Expert Comment

by:Todd Nelson
ID: 41828495
Is this an SBS server?

If not, probably unavoidable at this time but, Exchange is not supported on a domain controller.
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LVL 1

Expert Comment

by:Warwick Reiman
ID: 41828938
Any Event logs that correspond with the service failing? Noting abnormal like timings off or anything like that?
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Author Comment

by:TechGuy_007
ID: 41829756
It is an SBS server.

Event Log Details:

Source: Service Control Manager
Event ID: 7000

The Microsoft Exchange System Attendant service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

Thanks for the help!
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LVL 14

Expert Comment

by:Todd Nelson
ID: 41829770
You've restarted the server I assume.

What Exchange SP and UR are installed?
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Author Comment

by:TechGuy_007
ID: 41829783
I've restarted the server.

Update Rollup 6 for Exchange Server 2010 SP3
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Author Comment

by:TechGuy_007
ID: 41829790
Whoops, mistakenly said this server is 2008 R2 - it's actually SBS 2011 Standard SP1.
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LVL 14

Expert Comment

by:Todd Nelson
ID: 41829801
Is the 7000 the only event associated with the service not starting in the event viewer?

Do you have plans to update to UR15?  UR6 is no longer supported.
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Author Comment

by:TechGuy_007
ID: 41829912
Will update tonight.
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Author Comment

by:TechGuy_007
ID: 41831698
Updated last night successfully, no change.
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Accepted Solution

by:
TechGuy_007 earned 0 total points
ID: 41832570
I called Microsoft and they fixed this. A registry key for the SA process was not present, inexplicably.
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Author Closing Comment

by:TechGuy_007
ID: 41838092
Used outside assistance to reach solution
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