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Problem with messages in Outlook 2016 on a W10 fully updated computer

Posted on 2016-10-04
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Last Modified: 2016-10-09
What's happening increasingly frequently is that when I try to save an email I've received I get a refusal with a message to the effect that I cannot save it because the message is changed.

Suggestions, Experts, please.

Gordon
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Question by:Gordon_Atherley
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Expert Comment

by:John Hurst
ID: 41828956
POP3 or Exchange?

Either way, except if POP back up your PST for safety, go to Control Panel, Mail, delete the Outlook Profile, shut down, start up and make a new Outlook Profile / Account and test.
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Author Comment

by:Gordon_Atherley
ID: 41828965
John, thanks

POP3

Please say more about the Outlook Profile.

Gordon
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Expert Comment

by:John Hurst
ID: 41828967
Outlook has a Profile that keeps main things about Outlook and the Outlook account. Deleting it allows a damaged profile to be re-created properly. I do this for the kind of issues such as you are having.
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Author Comment

by:Gordon_Atherley
ID: 41828974
Following a profile's deletion, is a new profile created automatically, or do I have to adjust settings?
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Expert Comment

by:John Hurst
ID: 41828975
No, you must make a new Profile, and make the Account again. You can delete the profile (Outlook must be closed), then restart as I noted, open Outlook to make the new account and that action will create the profile.
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Author Comment

by:Gordon_Atherley
ID: 41828977
Are there any instructions I can look at?

I'm unduly fearful of changing things in Outlook 2016 and W10 because of problems -- serious problems -- I've encountered.
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Accepted Solution

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John Hurst earned 500 total points
ID: 41828979
Back up your PST (Outlook must be closed).
Go to Control Panel, Mail.
Delete the Outlook Profile.
Close out, shut down, start up.
Open Outlook.
Make a new Account. Point the Account (Manual Creation) to the existing PST file.
All should be working.
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Author Comment

by:Gordon_Atherley
ID: 41828983
Thanks, John

I need to take a day or two to do these things you suggest.

Then I will report back.

Gordon
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Author Closing Comment

by:Gordon_Atherley
ID: 41835951
John

Many thanks for your guidance.

Gordon
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LVL 93

Expert Comment

by:John Hurst
ID: 41835953
You are very welcome and I was happy to help you with this.
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