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What hardware is faulty on this Server?

Posted on 2016-10-05
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Last Modified: 2016-10-17
This is using HP Proliant DL360 G7 server. This server is located remotely from my working place. From iLO, we managed to see that the drive 3 of drive group (4 drives per group) is showing "SMART error". So, we quickly contacted the staff over there to replace the hard disk.

However, the same error persists. What would be the hardware at fault?
EE---Drive-Group-SMART-error.JPG
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Question by:MichaelBalack
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7 Comments
 
LVL 12

Expert Comment

by:andreas
ID: 41829445
1st guess, replacement HDD also faulty?
0
 
LVL 88

Expert Comment

by:rindi
ID: 41829557
Or they replaced the wrong disk.
2
 
LVL 55

Expert Comment

by:andyalder
ID: 41829587
Please upload an ADUreport so we can verify the status, or just look in the ACU and verify it that way. On older versions of software the Array Diagnostic Utility is a separate software, on newer it is under the Array Configuration Utility diagnostic tab.
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MichaelBalack earned 0 total points
ID: 41837986
Hi rindi,

You are right, although they didn't replaced the wrong disk, they may not slotted in correctly. LED doesn't lit after the replacement.

However, the second attempt did the work with proper slotting. LED is lit and from iLO, no message error any more.
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LVL 80

Expert Comment

by:David Johnson, CD, MVP
ID: 41840600
I'd be questioning the onsite personnel it doesn't take much ability to remove and insert a disk properly
1
 
LVL 55

Expert Comment

by:andyalder
ID: 41841702
I've had to go to site after sending the customer a couple of "faulty" replacement disks and they hadn't opened the handle before pushing them in, but it's only about 1 in 100 that get it wrong. The SFF disks don't sit proud enough to notice they're sticking out a bit if you do it wrong. Had one where they put a new style HP caddy in an old style chassis, not at work but here at EE and they even uploaded a photo,
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Author Closing Comment

by:MichaelBalack
ID: 41846340
By re-slotting the hard disk, the LED shows green, and error message gone. It really works
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