What hardware is faulty on this Server?

Posted on 2016-10-05
Medium Priority
Last Modified: 2016-10-17
This is using HP Proliant DL360 G7 server. This server is located remotely from my working place. From iLO, we managed to see that the drive 3 of drive group (4 drives per group) is showing "SMART error". So, we quickly contacted the staff over there to replace the hard disk.

However, the same error persists. What would be the hardware at fault?
Question by:MichaelBalack
LVL 12

Expert Comment

ID: 41829445
1st guess, replacement HDD also faulty?
LVL 88

Expert Comment

ID: 41829557
Or they replaced the wrong disk.
LVL 56

Expert Comment

ID: 41829587
Please upload an ADUreport so we can verify the status, or just look in the ACU and verify it that way. On older versions of software the Array Diagnostic Utility is a separate software, on newer it is under the Array Configuration Utility diagnostic tab.
Get 10% Off Your First Squarespace Website

Ready to showcase your work, publish content or promote your business online? With Squarespace’s award-winning templates and 24/7 customer service, getting started is simple. Head to Squarespace.com and use offer code ‘EXPERTS’ to get 10% off your first purchase.


Accepted Solution

MichaelBalack earned 0 total points
ID: 41837986
Hi rindi,

You are right, although they didn't replaced the wrong disk, they may not slotted in correctly. LED doesn't lit after the replacement.

However, the second attempt did the work with proper slotting. LED is lit and from iLO, no message error any more.
LVL 85

Expert Comment

by:David Johnson, CD, MVP
ID: 41840600
I'd be questioning the onsite personnel it doesn't take much ability to remove and insert a disk properly
LVL 56

Expert Comment

ID: 41841702
I've had to go to site after sending the customer a couple of "faulty" replacement disks and they hadn't opened the handle before pushing them in, but it's only about 1 in 100 that get it wrong. The SFF disks don't sit proud enough to notice they're sticking out a bit if you do it wrong. Had one where they put a new style HP caddy in an old style chassis, not at work but here at EE and they even uploaded a photo,

Author Closing Comment

ID: 41846340
By re-slotting the hard disk, the LED shows green, and error message gone. It really works

Featured Post

Easily Design & Build Your Next Website

Squarespace’s all-in-one platform gives you everything you need to express yourself creatively online, whether it is with a domain, website, or online store. Get started with your free trial today, and when ready, take 10% off your first purchase with offer code 'EXPERTS'.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

More or less everybody in the IT market understands the basics of Networking, however when we start talking about Storage Networks, things get a bit dizzier, and this is where I would like to help.
New style of hardware planning for Microsoft Exchange server.
In this video, Percona Director of Solution Engineering Jon Tobin discusses the function and features of Percona Server for MongoDB. How Percona can help Percona can help you determine if Percona Server for MongoDB is the right solution for …
In this video, Percona Solutions Engineer Barrett Chambers discusses some of the basic syntax differences between MySQL and MongoDB. To learn more check out our webinar on MongoDB administration for MySQL DBA: https://www.percona.com/resources/we…

627 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question