?
Solved

RDP to Windows 7 system drops randomly throughout the day

Posted on 2016-10-05
5
Medium Priority
?
28 Views
Last Modified: 2016-10-12
Hello, I have a user that RDPs from a Windows 7 system to a Windows 7 system within a LAN.  The system randomly disconnects with the message, " Your Remote Desktop Services session has ended", "Your network administrator might have ended the connection.  Try connecting again, or contact technical support for assistance."

RDP does NOT try to reconnect, it just terminates and you have to login again.  Once logged in the remote system is exactly where it was prior to the disconnect.

I have reviewed NIC setting to no sleep, reviewed Event Viewer and I don't see any errors or warning related to the disconnect or NIC.  Reviewed the local and remote systems.

This used to work fine and I can't think of anything that has changed, except Windows updates.

How to debug or resolve the problem?

nslookup to external and internal work great
pings work great

Any thoughts of how to resovle
0
Comment
Question by:tucktech
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
5 Comments
 
LVL 17

Expert Comment

by:John Tsioumpris
ID: 41829791
Pings work great but  are they  steady...
If you issue the command
ping -t TheOtherComputer

Open in new window

You should get the same output no matter what...if you have fluctuations then there is some problem in your network...
If the machine in question is a VM maybe the host is under stress and because everything passes from 1 NIC it looses some packages...
0
 

Author Comment

by:tucktech
ID: 41829901
Hello John, this is a win7 to win7 RDP so VM is not involved.

I did use ping plotter from a different machine to watch the pings on both systems and they reliably stay under 1.5ms with no jitter.
0
 

Author Comment

by:tucktech
ID: 41830219
just happend again and was pinging, no issues shown with ping
0
 

Accepted Solution

by:
tucktech earned 0 total points
ID: 41834120
I had a GPO on active directory which was causing problems for the remote desktop.  Once I fixed the GPO setting to enable the RDP everything worked fine.
0
 

Author Closing Comment

by:tucktech
ID: 41839783
What I did worked and I resolved my own issue.
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article offers some helpful and general tips for safe browsing and online shopping. It offers simple and manageable procedures that help to ensure the safety of one's personal information and the security of any devices.
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.
Suggested Courses

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question