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RDP to Windows 7 system drops randomly throughout the day

Posted on 2016-10-05
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Last Modified: 2016-10-12
Hello, I have a user that RDPs from a Windows 7 system to a Windows 7 system within a LAN.  The system randomly disconnects with the message, " Your Remote Desktop Services session has ended", "Your network administrator might have ended the connection.  Try connecting again, or contact technical support for assistance."

RDP does NOT try to reconnect, it just terminates and you have to login again.  Once logged in the remote system is exactly where it was prior to the disconnect.

I have reviewed NIC setting to no sleep, reviewed Event Viewer and I don't see any errors or warning related to the disconnect or NIC.  Reviewed the local and remote systems.

This used to work fine and I can't think of anything that has changed, except Windows updates.

How to debug or resolve the problem?

nslookup to external and internal work great
pings work great

Any thoughts of how to resovle
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Question by:tucktech
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Expert Comment

by:John Tsioumpris
ID: 41829791
Pings work great but  are they  steady...
If you issue the command
ping -t TheOtherComputer

Open in new window

You should get the same output no matter what...if you have fluctuations then there is some problem in your network...
If the machine in question is a VM maybe the host is under stress and because everything passes from 1 NIC it looses some packages...
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Author Comment

by:tucktech
ID: 41829901
Hello John, this is a win7 to win7 RDP so VM is not involved.

I did use ping plotter from a different machine to watch the pings on both systems and they reliably stay under 1.5ms with no jitter.
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Author Comment

by:tucktech
ID: 41830219
just happend again and was pinging, no issues shown with ping
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Accepted Solution

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tucktech earned 0 total points
ID: 41834120
I had a GPO on active directory which was causing problems for the remote desktop.  Once I fixed the GPO setting to enable the RDP everything worked fine.
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Author Closing Comment

by:tucktech
ID: 41839783
What I did worked and I resolved my own issue.
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