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Printing Issues with Epson LQ-570e via licensed VMWare Workstation 12.5

Posted on 2016-10-05
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Last Modified: 2016-10-26
We currently run Windows 10 workstations.  I have Windows 7 Pro 32-bit VMs running a legacy 32-bit version of R:Base.  We are migrating to True ERP but need to continue running R:Base as we are experiencing implementation problems.  The R:Base app prints to legacy dot-matrix Epson LQ-570e printers for multi-page forms.  I've been using a batch file using the Net Use command and it has been working fine.  But for some odd reason which I cannot diagnose, no one can print to their respective printers anymore.  The printers are attached directly to the users' workstation via centronix-to-usb adapter connection.
Sample text from a .bat file:
net use LPT1 /delete
net use LPT1 \\monica-vm\epsonlq
net use
pause
Thanks in advance for your help!
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Question by:Randy Wake
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Expert Comment

by:John Hurst
ID: 41830211
In VMware Workstation, in a guest machine, VM, Removable Devices:  Are you using a Removable Device in the guest machine that is needed in the host machine. Try unchecking USB removable devices and see if printing comes back.
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Author Comment

by:Randy Wake
ID: 41844200
Thank you John for your response.  There are legacy Brother LQ and Epson dot matrix printers attached via centronix to usb adapters to the host machines.  This organization uses a legacy version of R:Base 9.5 to run their company.  It is a 32-bit application and will not run on any 64-bit versions of Windows.  I created 32-bit Windows 7 VMs using VMWare Workstation 12.  The R:Base application runs on the VMs.  There are batch files containing the Net Use command that must be launched on the guest prior to launching the R:Base app.  The problem is that the R:Base app cannot print to the printers from within the VM.
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Accepted Solution

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John Hurst earned 500 total points
ID: 41844210
I am not sure the Centronix to USB interface can communicate correctly through a Virtual Machine interface. I have had issues with like connections for radio dispatch configuration programs working in a VM. We had to revert to real machines.

a legacy version of R:Base 9.5 to run their company.  It is a 32-bit application and will not run on any 64-bit versions of Windows

Since all new machines will be Windows 10 (come another month) and the bulk of these will be 64-bit, it is probably time for the customer to upgrade their application.
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Author Closing Comment

by:Randy Wake
ID: 41860460
Disabling the USB Virtual Printing feature worked.  Thank you!
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LVL 93

Expert Comment

by:John Hurst
ID: 41860462
You are very welcome and I was happy to help
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