Solved

WIndows 10 Login Issue - No password box

Posted on 2016-10-05
3
2,544 Views
Last Modified: 2016-10-05
I am trying to repair (flashing screen problem) an HP Pavilion dv6 laptop running Windows 10.   In the course of my repair, I opened the MSConfig tool and on the General tab, selected Diagnostic Startup, then rebooted.

When the machine rebooted, I got the normal Windows 10 screen with the date and time and background image.  I can then press any key and the date and time swipes up like normal.  The screen dims just like normal, but I do not get a password box on the screen.  There is no way to access the computer, because I can't enter my PIN or Password. I cannot figure any way to get past this issue.

I considered Safe Mode to try to reset MSConfig, and so I tried to hold the shift key down while selecting reboot from the Power menu (Sleep, Restart, and Shutdown) down in the lower right hand corner, but that doesn't work.  

I am attaching two pictures of the laptop so you can see what I am looking at.  The first is the laptop after booting.
Boot screen
 The second is after pressing any key.  
Normal logon screen - password /PIN text box missingAfter 30 seconds the screen reverts to what you see in the first picture.

Do any of you have any ideas that might help?
0
Comment
Question by:badrhino
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 4

Accepted Solution

by:
Uttam Kumar earned 500 total points
ID: 41830358
Try to restart in safe mode again. Pressing shift button and restart option thru lower right corner icon will take you to the screen where it will give you the option to choose the 'troubleshoot', click on the Troubleshoot > Advanced options > Startup Settings > Restart. After restart select safe mod and then login.
0
 
LVL 1

Author Comment

by:badrhino
ID: 41830553
Thanks for the reply.  I have tried multiple times to boot into safe mode using the method you described.    It was not working.  

It just hit me thought that since I am in a diagnostic boot mode, maybe the laptop keyboard wasn't being recognized.  Following that thought, I plugged a USB keyboard into the machine and now I can boot to safe mode.

So thanks for your help!  Look like I can get into safe mode now.  Now I've got to figure out the flashing screen error.
0
 
LVL 55

Expert Comment

by:McKnife
ID: 41830583
You can close a question by selecting your own answer.
0

Featured Post

What Is Transaction Monitoring and who needs it?

Synthetic Transaction Monitoring that you need for the day to day, which ensures your business website keeps running optimally, and that there is no downtime to impact your customer experience.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Previously, on our Nano Server Deployment series, we've created a new nano server image and deployed it on a physical server in part 2. Now we will go through configuration.
This article is a collection of issues that people face from time to time and possible solutions to those issues. I hope you enjoy reading it.
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question