Solved

WIndows 10 Login Issue - No password box

Posted on 2016-10-05
3
1,092 Views
Last Modified: 2016-10-05
I am trying to repair (flashing screen problem) an HP Pavilion dv6 laptop running Windows 10.   In the course of my repair, I opened the MSConfig tool and on the General tab, selected Diagnostic Startup, then rebooted.

When the machine rebooted, I got the normal Windows 10 screen with the date and time and background image.  I can then press any key and the date and time swipes up like normal.  The screen dims just like normal, but I do not get a password box on the screen.  There is no way to access the computer, because I can't enter my PIN or Password. I cannot figure any way to get past this issue.

I considered Safe Mode to try to reset MSConfig, and so I tried to hold the shift key down while selecting reboot from the Power menu (Sleep, Restart, and Shutdown) down in the lower right hand corner, but that doesn't work.  

I am attaching two pictures of the laptop so you can see what I am looking at.  The first is the laptop after booting.
Boot screen
 The second is after pressing any key.  
Normal logon screen - password /PIN text box missingAfter 30 seconds the screen reverts to what you see in the first picture.

Do any of you have any ideas that might help?
0
Comment
Question by:badrhino
3 Comments
 
LVL 4

Accepted Solution

by:
Uttam Kumar earned 500 total points
ID: 41830358
Try to restart in safe mode again. Pressing shift button and restart option thru lower right corner icon will take you to the screen where it will give you the option to choose the 'troubleshoot', click on the Troubleshoot > Advanced options > Startup Settings > Restart. After restart select safe mod and then login.
0
 
LVL 1

Author Comment

by:badrhino
ID: 41830553
Thanks for the reply.  I have tried multiple times to boot into safe mode using the method you described.    It was not working.  

It just hit me thought that since I am in a diagnostic boot mode, maybe the laptop keyboard wasn't being recognized.  Following that thought, I plugged a USB keyboard into the machine and now I can boot to safe mode.

So thanks for your help!  Look like I can get into safe mode now.  Now I've got to figure out the flashing screen error.
0
 
LVL 54

Expert Comment

by:McKnife
ID: 41830583
You can close a question by selecting your own answer.
0

Featured Post

Networking for the Cloud Era

Join Microsoft and Riverbed for a discussion and demonstration of enhancements to SteelConnect:
-One-click orchestration and cloud connectivity in Azure environments
-Tight integration of SD-WAN and WAN optimization capabilities
-Scalability and resiliency equal to a data center

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
The requested operation requires elevation 7 31
Cannot connect to wireless using RADIUS 16 34
windows 10 pro lost profile. 10 43
Search not working in Outlook 2016 7 324
In this article, I will show you HOW TO: Install VMware Tools for Windows on a VMware Windows virtual machine on a VMware vSphere Hypervisor 6.5 (ESXi 6.5) Host Server, using the VMware Host Client. The virtual machine has Windows Server 2016 instal…
The Nano Server Image Builder helps you create a custom Nano Server image and bootable USB media with the aid of a graphical interface. Based on the inputs you provide, it generates images for deployment and creates reusable PowerShell scripts that …
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question