Solved

bit defender blocks good applications

Posted on 2016-10-05
2
50 Views
Last Modified: 2016-10-12
Hello Experts,
This customer has an application developed in vb6 long ago...
it works fine but some of its modules... exe files with size less than 500 kb are being blocked by bit Defender...
although the modules are well known and widely used by the company...

Why is bit defender identifying those pretty small exes as a thread and what can I do ?
Besides Changing Antivirus... this customer is a loyal fan of Bit Defender and just paid for all his licenses
So changing antivirus is my last resource here.
Please your advice.
Regards
0
Comment
Question by:rguillermo
2 Comments
 
LVL 61

Accepted Solution

by:
btan earned 500 total points
Comment Utility
It's probably a false positive. Typically script or macro based appl may encounter such alert. If the appl dependencies and libraries modules are indeed legit like you mentioned since it widely used in the company than exclusion or exception need to be set up or alternatively ask bitdefender support to clarify and include in whitelist if possible. You can check the file using virustotal.com (https://www.virustotal.com/) to see if other AVs also has such detection for assurance.

Exclusion - http://www.bitdefender.com/support/how-to-add-exclusions-(exceptions)-in-bitdefender-2015-1307.html
Support on legit file update - http://www.bitdefender.com/support/what-to-do-when-bitdefender-detects-legitimate-applications-491.html
0
 

Author Closing Comment

by:rguillermo
Comment Utility
btan,
Excellent links,
Problem solved
Took us a couple of days testing,
thank you very much
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

You cannot be 100% sure that you can protect your organization against crypto ransomware but you can lower down the risk and impact of the infection.
Sometimes drives fill up and we don't know why.  If you don't understand the best way to use the tools available, you may end up being stumped as to why your drive says it's not full when you have no space left!  Here's how you can find out...
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now