Solved

Emails returning to sender

Posted on 2016-10-06
3
31 Views
Last Modified: 2016-10-06
Hello I have a user that some of their emails are returning .....

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:
xxxx@xxxx.com
host xxx.xxx.xxx.xxx [xx.xx.xx.xx]
SMTP error from remote mail server after MAIL FROM :<*****@*****.COM SIZE=5685: 550 5.1.0 <***@***.com> Supsect mailer domain please check your DNS records - ERR007

Any direction on where to start with this error?
0
Comment
Question by:Deerek11
  • 2
3 Comments
 
LVL 9

Expert Comment

by:Tomas Valenta
ID: 41831339
It means address was rejected and most common issue is Antispam solution of target system.
In the message is direction to your DNS records - check please your DNS records (for your domain) - MX, PTR records of your MX servers, does deliver messages your server or you have mail gateway ?
0
 

Author Comment

by:Deerek11
ID: 41831342
Ok, but this user has email this person in the past.  To check my DNS records do I have to log into the domain control panel?  they use Blue Host for email
0
 
LVL 9

Accepted Solution

by:
Tomas Valenta earned 500 total points
ID: 41831412
The target e-mail system would be changed, new antispam solution, new settings of antispam.
From my experience the fastest is to contact administrator of the target mail system and ask
him what they are checking in their AntiSpam solutions related to your rejection. Because the non delivery report could not contain right direction to the root of rejection.
0

Featured Post

Do email signature updates give you a headache?

Do you feel like you are constantly making changes to email signatures? Are the images not formatting how you want them to? Want high-quality HTML signatures on all devices, including on mobiles and Macs? Then, let Exclaimer solve all your email signature problems today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
Scam emails are a huge burden for many businesses. Spotting one is not always easy. Follow our tips to identify if an email you receive is a scam.
In this video we show how to create a Distribution Group in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >>…
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now