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Wireless USB HDD reviews

Posted on 2016-10-06
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Last Modified: 2016-11-01
https://www.amazon.com/Passport-Wireless-Portable-External-Drive/dp/B00M9B3XZM/ref=sr_1_1?ie=UTF8&qid=1475678297&sr=8-1&keywords=Wireless+USB+HDD

https://www.amazon.com/gp/product/B00AQRUW4Q/ref=s9_simh_gw_g147_i3_r?ie=UTF8&fpl=fresh&pf_rd_m=ATVPDKIKX0DER&pf_rd_s=&pf_rd_r=VB7AHJF4C5WWDFCAEP47&pf_rd_t=36701&pf_rd_p=6aad23bd-3035-4a40-b691-0eefb1a18396&pf_rd_i=desktop

I'm looking at the above 2 items (& possibly other wireless HDD):

Q1:
For the 1st/top item, it says "Service: No service; Include installation: $64.35"
What does the above mean?

Q2:
Anyone know if WD & Seagate offers international warranty for the above 2 products?

Q3:
Does the WD item allows Smart TVs to connect to it?  The 2nd item indicates Samsung Smart TVs.
This is important as I want this feature

Q4:
Another important factor is the stability for my iOS (iPhone, iPad), Android & Macbook
to connect to for taking auto backups (as my kid & I tend to ignore & forget to trigger
it manually): ability to backup contacts, whatsapp messages, MP3, videos & apps:
have seen many Wifi services tend to drop or 'hang' & from my Windows, I'll get an
! or ? (limited access) situation or takes very long to connect: another consideration
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Question by:sunhux
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13 Comments
 
LVL 36

Assisted Solution

by:Kimputer
Kimputer earned 400 total points (awarded by participants)
ID: 41832159
Q4: This problem is usually not related to the device itself. It's a problem with your wifi situation, either weak signal at the source or at the target (or worse, BOTH). When this gives you problem, and it's possible to turn some devices to a network cable, you already half your problem. Obviously, if the problem was always at both the source and target, fixing half the problem will leave you with almost the same results.
Using more home plug devices and access points might work, and also newer devices (stronger signal with AC or N). Then again, having a newer router with N or AC won't help you again, if your client is stuck at B or G)
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Author Comment

by:sunhux
ID: 41832864
> weak signal at the source or at the target (or worse, BOTH).
When this happens, I check on my other colleague's laptop/device, they're getting good connection
ie without the "limited access" indicator so looks like the AP is Ok
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LVL 36

Assisted Solution

by:Kimputer
Kimputer earned 400 total points (awarded by participants)
ID: 41833852
That is indeed a good conclusion, and you should investigate further how to solve it at your end (the client). Getting the newest AC wifi dongle (even though your laptop already has wifi) might be the only option left. Then it's also the question to go for the normal small dongles, or the big ugly ones WITH the antenna (which by definition should work wonders).
Here are a few options: https://www.asus.com/us/networking/wireless-adapters-products/
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Author Comment

by:sunhux
ID: 41835769
Anyone can reply for Q1-Q3 ?
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LVL 30

Accepted Solution

by:
masnrock earned 400 total points (awarded by participants)
ID: 41838559
Q1) You get the option to have a professional do the following for you at a cost of $29.95:
  • Setting up a scheduled backup for your computer
  • Backup to customer-provided drive or cloud
  • Identification of critical files that need backup
  • Walkthrough of backup schedule and configuration

Q2) You'd have to ask WD or Seagate, but generally speaking, you're only covered in the country/region the product was purchased.
Here is a link related to WD's warranties worldwide: https://support.wdc.com/warranty/warrantypolicy.aspx
And here is a link related to Seagate: http://www.seagate.com/support/warranty-and-replacements/rma-faq/

Q3) According to WD, the answer is yes. https://wdc.com/products/portable-storage/my-passport-wireless.html
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LVL 47

Assisted Solution

by:Jackie Man
Jackie Man earned 400 total points (awarded by participants)
ID: 41838719
Q3

WD will only connect to your Samsung Smart TV inconsistently as DLNA is not a stable feature and it is media format and content specific.

Buy Seagate one if you want to connect to Samsung Smart TV as Seagate has developed an app for the TV.
0
 
LVL 47

Assisted Solution

by:Jackie Man
Jackie Man earned 400 total points (awarded by participants)
ID: 41838758
Q1:
For the 1st/top item, it says "Service: No service; Include installation: $64.35"
What does the above mean?

If you select item 1, it is likely that you need to pay for installation as the reviews indicated that the WD wireless HDD is rather difficult to setup.

Q2:

Normally only internal HDD has international warranty and external HDD has regional warranty.
0
 
LVL 62

Expert Comment

by:gheist
ID: 41839094
A2: http://www.seagate.com/gb/en/support/warranty-and-replacements/limited-consumer-warranty/
In short: all warranty is international except for embargoed territories.

I dont see any endorsement from seagate or WD on particular sellers.
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LVL 47

Assisted Solution

by:Jackie Man
Jackie Man earned 400 total points (awarded by participants)
ID: 41839131
I do not think that limited warranty of Seagate is international warranty.

Does Seagate provide international warranty?
- Products purchased from distributors but returned outside of the distributors’ sales territory, may not be eligible for warranty services.

Source: http://www.seagate.com/support/warranty-and-replacements/rma-faq/

You still need to do RMA back to the distributor which you brought the HDD and it is unlikely that you can get a one to one exchange from another distributor in a different region.
0
 
LVL 82

Assisted Solution

by:David Johnson, CD, MVP
David Johnson, CD, MVP earned 400 total points (awarded by participants)
ID: 41839297
for a home buy a wireless router that has a usb port and use it.  These products are mostly for creating a small network  in a portable environment.
1
 
LVL 43

Assisted Solution

by:Davis McCarn
Davis McCarn earned 400 total points (awarded by participants)
ID: 41842634
On Q4, the flakey wireless is almost always a driver or hardware problem; but, can't be addressed without the PC's exact and complete model number.
Personally, I'd get a wired device and plug it directly into the router.  Wired is a lot more reliable, always more secure, and is not subject to a radio working nicely.
But; since you seem to want wireless, I'd go with the Seagate model.  It specifically says it supports your devices and the TV's.
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LVL 30

Expert Comment

by:masnrock
ID: 41868060
Questions fully answered by Experts.
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