Solved

shared inbox composing new messages?

Posted on 2016-10-06
5
51 Views
Last Modified: 2016-10-10
This happened yesterday and just wondering if there is a setting in exchange that would cause this. We have a shared inbox in customer service. Yesterday it seemed that every email that came in was showing as a draft email...the from address customer service and the to address, the sender....weird.
0
Comment
Question by:jsgrosskopf
  • 2
  • 2
5 Comments
 
LVL 9

Expert Comment

by:Veerappan Sundaram
ID: 41832944
Issue is not clear.
Provide more details or the email header from one of the received email (Replace the IP address and server names in header)
0
 
LVL 17

Assisted Solution

by:xtermie
xtermie earned 250 total points
ID: 41833163
check if your Shared Mailbox Forwarding feature is perhaps on?
It is in the admin center
Admin --> Exchange--> new tab opens--> Recipients-->Shared-->Double click to open mailbox-->Mailbox Features-->Mail Flow (near the bottom)--> View Details

More info would be appreciated as Veerappan suggests
0
 

Author Comment

by:jsgrosskopf
ID: 41833581
No forwarding enabled. It hasn't happened since that one day. I'm starting to think someone was doing this without realizing or they just are not admitting to it
0
 
LVL 9

Accepted Solution

by:
Veerappan Sundaram earned 250 total points
ID: 41836309
If you want to find out, please get the message header from one the emails that was sent.
If you are on Exchange 2010 or above, then the originating client IP is stamped in email header.

if you need assistance on how to get the email header from email, follow the below link:
http://www.norman.com/no/business/support/support_articles/how_to_retrieve_an_e-mail_message_header_for_various_email_clients
0
 

Author Comment

by:jsgrosskopf
ID: 41836689
I'm not going to worry about this for now. As it seems, this is an isolated incident
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Scam emails are a huge burden for many businesses. Spotting one is not always easy. Follow our tips to identify if an email you receive is a scam.
Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

862 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

24 Experts available now in Live!

Get 1:1 Help Now