Solved

public folder email address no longer exists after disabling/enabling in exchange

Posted on 2016-10-06
6
68 Views
Last Modified: 2016-10-07
Recently, one of our public folders was flooded with spam and I needed to disable mail settings in the exchange console (we are using 2013).

After correcting the issue and enabling mail settings, I am able to send to the public folder from an external address, but when I try to send from an internal address, I get a bounce back stating that the mailbox cannot be found.

Any ideas?
0
Comment
Question by:zito2000
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 250 total points
ID: 41832720
Mail disabling the folder and then re-enabling it means it is basically a new address as far as Exchange is concerned. External email uses SMTP, internal does not.
You would need to build an X.500 address from the NDR to add to the folder, or just select it fresh from the GAL, rather than use the auto complete field.
1
 
LVL 16

Expert Comment

by:Todd Nelson
ID: 41833003
Like Simon stated, the email address is not the same eventhough it may be spelled exactly the same.  As a result, I assume that when you attempt to use Outlook, you get the NDR internally, right?

You should be able to create an X500 address.  Or you might be able to delete the autocomplete (name cache) name that pops up as you are typing the address in the "To:" field in Outlook. After you delete it, type the complete address again and it should send fine.

Refer to this article about send issues with recreated mailboxes ... https://oddytee.wordpress.com/2014/08/22/imceaex-ndrs-after-migrating-psts-to-office-365/)
0
 

Author Comment

by:zito2000
ID: 41833627
Thank you Simon and Todd.  I was hoping it was going to be as easy as deleting the autocomplete and sending an email from the GAL, but it didn't work.  
I'm trying to add the X500 address, but not having any luck there. Do you know how I can make sure I'm adding the X500 address correctly?
I'm trying to do some internet searching, but I'm seeing a lot of different feedback.

Thank you again for your time.
0
Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

 
LVL 16

Assisted Solution

by:Todd Nelson
Todd Nelson earned 250 total points
ID: 41833644
The article here (https://support.microsoft.com/en-us/kb/2807779) is linked in the article I referenced and provides exactly how the address needs to be created.

I know it refers to O365 but the resolution is the same.
0
 

Author Comment

by:zito2000
ID: 41833671
That article was great, and it looks like I have everything right, but the problem still exists.  I took:
IMCEAEX-_O=USA_OU=EXCHANGE+20ADMINISTRATIVE+20GROUP+20+28FYDIBOHF23SPDLT+29_CN=RECIPIENTS_CN=SERVICE885F33974B762EE1DECCC29508FABA37456FE5@DOMAIN.com

And converted it to:
x500:/O=USA/OU=EXCHANGE ADMINISTRATIVE GROUP (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=SERVICE885F33974B762EE1DECCC29508FABA37456FE5

I thought that this was the issue, but I'm still having the problem.  I'm making sure to delete my Autocomplete and pick the address from the GAL every time, but I'm getting bouncebacks.  It works FINE from Outlook Web Access and external senders.
0
 

Assisted Solution

by:zito2000
zito2000 earned 0 total points
ID: 41833976
Thanks to you all, the problem is resolved.

The one important note is:
Make sure you replicate your domain controllers after you make the change
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
In this article I discuss my selections of the Top Four free Outlook OST File Viewers available. Open, view and read even damaged OST files by using these tools. They all provide a clear preview of all data such as emails, notes, tasks, calendars, e…
This video discusses moving either the default database or any database to a new volume.
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
Suggested Courses

632 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question